Upsell.com (ex ReConvert)

They just randomly charged me $1299.99 for absolutely no reason. This is an emergency as it now stops me from purchasing shipping labels. UPDATE: It wasn't "random" but was a mistake - basically I imported a bunch of orders into the app which generated a large "usage" charge as their system couldn't differentiate a live order from an old order.

UPDATE: The team was quick to refund the charge. I was messed up for several hours because a "failed bill" in Shopify blocked our ability to purchase shipping labels. The good news is twofold: they fixed the problem (reversed the charge) and they also implemented a fix to the original problem (a "sanity check" that's triggered if a large number of orders are suddenly generated out of the blue.

I've updated my star rating to 4 stars because they've fixed that problem for future customers. Still not going to lie - being down for several hours messed us up quite a bit and stressed me out needlessly, but I do give mad respect to people who fix their mistakes!

Good and fast support, German support would be nice in the future. But Shafta helped me without German :D ...

Great app with powerful features. Post-purchase upsell works perfectly — converted 100% on the first try. However, cart drawer is not supported for Horizon theme, which was frustrating to discover after spending hours configuring it. Thank you page and order status page also needed support help to set up. Special thanks to Alex who was very helpful and fixed everything he could. Once everything is working, it's a great tool.

muy buena atención, pero hay funcionalidades que en mi tema de shopify no pueda incorporar..

the app may a bit complicated for new user, but the CS is good.
Miss Shafta, one of the technical support is willing to help.
And the very important thing is Real person not just ai support.

Service client très réactif

The best app if you only want to pay depending on how much you use it. But if that's not a limiter then it does lack customizability.
Some of the support team is not very helpful, but if you get the right person they're very nice. Eventually I came to Jordan, and he's definitely the guy

Customer service is very responsive, and Shafta has been incredibly knowledgeable about my concerns, providing clear and thorough explanations. I just wish that there's a way to hide/remove the code snippet that is attached to the product in the order when a conversion is made through the app.

英語で少し理解しにくいところもありますが、導入してから少しずつアップセルの効果が出てきていると感じています。サポートは即時日本語に翻訳されるため、ずいぶん楽になりました。機能的にかなり多くの機能を使うことができますが、シンプルに使っても良いと思います。自由度は高いので、もっと日本語対応が進んでくれると嬉しいですが、今の所十分使えています。Saumyaの助けで購入制限のある商品を非表示にする設定もできました。

Functionality is great, easy to set up discounts and offers in Thank You Page, Order Status Page, and Post Purchase popups. The system is fairly logical but it takes some getting used to how it all works. Service is instant if you need any support or have questions. Ash is very helpful. Will be keeping this app as one of our ongoing marketing tools.