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Thank you for the review💐
I was using this app and had to pause my store - this meant that the checkout hadn't even been operating. I then got charged last month's usage fees - when the app wasn't even in use. I uninstalled the app and reached out, explaining that they have charged when the app isn't being used. Not only did they not pay my money back, but this month, I've been charged usage fees again, and the app is now uninstalled! Disgusting.
Hi there
I'm sorry to hear you feel disappointed with the ReConvert app.
The app charges according to its installation on the store. If it's not installed, it won't charge, if it's installed it will. Much like a Cable TV Subscription that will charge every month regardless if it was watched or not.
It's a shame to see you go and I can assure you that this is not our typical customer experience.
I wish you would reach out to our amazing support team that is available 24/7 for you instead of writing a bad review on the app store.
Our email is care@reconvert.com - please put 'Jordan' in the email subject and I will personally look to help you to sort this out and see if we can get it working for you and look at your account/billing issue too.
In the meantime, we'd appreciate it if you updated your review.
Jordan | Customer Success Manager
Great tech support!! I was having tech issues with my youtube video link working and support took care of the issue within 5 minutes- Such a great addition to our store
Thank you for your review. Our support team is always here to help you 24/7 😎
excelente atención de soporte muy amables y te ayudan en todo lo que necesitas, 100% recomendado y super rápidos
Gracias por su excelente revisión y comentarios 🙏 Nuestro equipo de soporte siempre está listo para ayudar 24/7 😎
I love this upsell because it work good and upsell my costumer to put more money on my store, Cool APP Thanks :)
We're glad you like the product upsell! thank you for your review 🙏
This is a really great app. Let's you capture customer's attention on the thank you page. Haven't had much traffic yet, but hope it will do well.
Thank you for this wonderful review 🙏
Dude! The customer service on this app is KILLER. They helped me and got me super fixed up. I love the look and it integrates seamlessly into my store. Super impressed.
Thank you for your review. We wish you get even more upsells.🎺💐Our support team is always here to help you 24/7😎
L'application est en cours d'installation mais j'apprécie la réactivité des opérateurs. Ils font le maximum pour accompagner à la configuration de l'application. Je recommande vivement Reconvert!
Merci pour vos commentaires 🙏 Notre équipe de support est toujours là pour vous aider 24 / 7😎
its my first time using this app but soo far its been working awsome... cant wait to see how it really converts
We appreciate your feedback 🙏
This app is amazing and the support was more help than i could imagine I 100% recommend using this app
Thank you so much! We try to be available 24/7 for you :) We hope you'll get many upsells!