Upsell.com (ex ReConvert)
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The pricing information is completely false; after the trial, I was charged $39.99, even though I had only one upsell order out of nearly 50 orders in total. There is absolutely no pricing option under $20.
Instalei o app, vi que não iria funcionar em minha loja até porque meu gateway não é compatível e acabei desinstalando antes do período gratuito. Mesmo assim, me cobraram 500 dólares na fatura!! Cuidado com esse aplicativo.
1 puanı bile haketmiyor beta özelliğinde bir açık vardı ve bizleri zarara uğrattı ücreti geri ödememekteler
Merhaba,
Yaşadığınız olumsuz deneyim için üzgünüz. Beta özelliğimizde karşılaştığınız durumu ve bahsettiğiniz mağduriyeti hemen incelemek isteriz; ancak mevcut destek kayıtlarımızı kontrol ettiğimizde tarafınızdan bize ulaşan herhangi bir talep veya şikayete rastlayamadık.
Size yardımcı olabilmemiz ve konuyu hızlıca çözüme kavuşturabilmemiz için lütfen kayıtlı hesap bilgilerinizi veya kullanıcı adınızı belirterek bizimle shay@upsell.com üzerinden iletişime geçebilir misiniz? Ekibimiz konuyu öncelikli olarak ele alacaktır.
Anlayışınız için teşekkür ederiz.
Awfull app. The app didnt even gave me heads up to the subsciption payment details. The app itself just switched to highest plan on its on. Upsell Business. I did not approve for this. what an awfull ridiculous app! Also, I cannot even unsubscribe!!! Where is the plan section!!!!
Hi Bugra,
I am sorry for the frustration regarding your recent charge, and I'd like to clarify how our pricing works.
Our app does not use fixed subscription plans, so your store wasn't upgraded to a higher tier. Instead, our pricing is calculated based on whichever is larger: your generated revenue or your total store orders after your 14-day free trial ends (detailed at upsell.com/#pricing). You can stop all future charges at any time simply by uninstalling the app from your store dashboard.
We have reached out to you privately via email and SMS to help resolve this for you. We also have 24/7 live support available right inside the app's chat bubble if you want to connect with us directly to sort out any billing or setup questions.
Edit: Please reach out to us so we can solve this.
Best regards,
Shay and the Upsell Support Team
A very bad experience. Customer support doesn’t help you with anything.
We are very sorry to hear that you had a bad experience. We have actually tried to reach out to you via email multiple times to help resolve this, but haven’t been able to connect yet. Please check your spam folder, or reach out to us directly so we can look into your case and make things right.
STAY AWAY! SHADY AS HELL! They make ads on your post purchase page for booking.com and other ridiculous affiliate sites without you knowing!!!
They just added this function secretly and activated it for all users. If you want to deactivate it you need to go in the settings and find this secret option! Just found out when I made a test order for my store by accident!!
If this affected your store as well, please contact me! This behavior violate EU laws, and I’m exploring legal options. Open to joining forces if others are impacted!
Hi Robin, we’re sorry to hear about your frustration, but we’d like to clarify the situation. We sent several notifications to all merchants regarding this new revenue-sharing feature before it went live. Our records show that because you’ve opted out of all platform communications, you may have missed these updates.
We’ve also attempted to reach out to you directly multiple times to discuss this and assist with your settings, but we haven't received a response. This feature is fully optional and can be toggled off instantly in your settings. Please check your inbox for our previous messages or contact us so we can help you resolve this.
I paid $19 for an upsell of $24—it wasn't worth it! Plus, the app stopped working for two weeks without warning, so it was definitely money wasted.
Hi there, I've reached out to you - we will resolve this for you!
Come back to me please asap - I really want to help!
Avraham
Director of Customer Success
Upsell.com (ex ReConvert)
Don't know if app works actually. I installed it but didn't even activate any functionality (app not working actually, not fully installed, neither with the access to the information it needed) and even though, charges where made.
Customer success does not exist, and when we escalated to the app team, the answer was some kind of "terms and conditions were clear, you didn't use it, there is nothing I can do, and we will not refund anything, even if you didn't fully install the app".
After all, we build most of the functionality the app promised from our side with the check out extensibility (I dont know if better of worst than the app, I didn't even used it!)
Hi F!👋
Avraham here, Director of Customer Success.
Thank you for your feedback, and we’re sorry to hear about the issues you experienced. I understand how important it is for everything to work smoothly from the start, and I'm here to help resolve any problems.
It sounds like there may have been some confusion with the installation process, and I'd appreciate the chance to connect and turn this around for you.
I'm going to email you, please come back to me so I can make sure everything is taken care of for you :-)
Best regards,
Avraham
Customer Success Director
Be aware! This app charges based on how many orders you made and it doesn't matter what sales channel or if the upsell is displayed at all. For 2 months I was selling a lot at live events using Point of Sale when I sold things myself and their app was never used but yet those orders counted toward my total order count and they charged me for the highest tier £19.76 for 2 months. This pricing is a rip off and doesn't make sense.
We hear you, and we’re sorry for this billing oversight. We agree that your pricing should accurately reflect your app usage. We’ve sent you a private message to resolve the billing for the past two months and to update your plan moving forward. Please check your inbox so we can get this sorted for you immediately!
Update [02/18/2026]: We’ve sent you a few emails to resolve the billing for the past two months and to move you to a custom plan moving forward. Please check your inbox and DMs so we can get this sorted for you.
BEWARE - THEY USE YOUR CHECKOUT PAGE AS THEIR AD FARM.
When I found out about it from an upset customer, I contacted Shopify and they identified the issue was Reconvert showing their ads on our website.
When I contacted Reconvert, they stated that yes they do and it's a "feature". I never accepted this - ads were being shown without our consent or knowledge.
We lost significant brand trust.
On top of that, it was not worth the cost. Reconvert rarely resulted in sales and never paid for itself.
It turned out to be a liability in every way.
Hello Autumn,
Thank you for sharing your feedback. We sincerely apologize for the frustration and the impact this has had on your brand trust; this is certainly not the experience we want for our partners.
Regarding the ad feature, our goal was to provide a new revenue stream for our merchants. We understand that transparency is vital, which is why we sent out a notification to all users two weeks before the feature went live with instructions on how to opt-out. However, we clearly missed the mark in ensuring this was communicated effectively to you, and we take your feedback to heart.
We also regret to hear that the app’s ROI didn’t meet your expectations. We want our tools to be a growth engine for your business, not a liability.
We have already reached out to you via email to offer a solution and discuss how we can make this right. Please check your inbox, or feel free to contact us directly so we can resolve this for you immediately.
Best regards, The upsell.com Team
Update [02/18/2026]: Hi Autumn, we’ve sent a couple of follow-up messages to your email as we haven't heard back yet. We are very eager to provide a solution and address the concerns you raised regarding your account. Please check your spam folder or reach out to us directly so we can resolve this for you immediately!
