ReConvertir UpSell y CrossSell , 4.331 reseñas
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I was using this app and had to pause my store - this meant that the checkout hadn't even been operating. I then got charged last month's usage fees - when the app wasn't even in use. I uninstalled the app and reached out, explaining that they have charged when the app isn't being used. Not only did they not pay my money back, but this month, I've been charged usage fees again, and the app is now uninstalled! Disgusting.
I had the app inactive on my website and yet I was still charged which I have emailed the developer several times with no response to get the situation resolved.
On Sunday, you inform users of the free plan that they will have to start paying from Monday onwards. While there's no issue with the payment itself, informing business owners on a Sunday that they will be automatically transitioned to a paid plan the following business day seems a bit... sudden? Trust destroyed.
Hi there,
Can you please get back to me at eric@reconvert.io? I will solve this for you, I promise it'll worth your time :)
I've been trying to call and email you but got no answer.
I really want to solve this issue for you,
Eric | ReConvert CEO
Another Lousy app...Suddenly charged me without notification.
i just installed it but have not used it. It also charges me .. this is 3rd time happening..really lousy apps
Hi there,
This billing was indeed an issue on our side and you were refunded immediately with compensation, so it seems like this issue has been solved.
I wish you would reach out to our amazing support team that is available 24/7 for you instead of just writing a bad review on the app store. An issue like this can be solved in a minute.
Especially considering that the app had an ROI of 716% compared to what you've charged wrongly, any other merchant would be super happy with such results.
This is not the first time you've done this with our apps, leaving a bad review once a single thing isn't working for you without asking for help, but we do wish you all the best and good luck with your store.
We're here if you ever wish to talk or give our apps another chance.
Eric | ReConvert & Minta CEO
Not shopify plus,the use of functionality is very restricted,whether or not the orders traded through this app are charged a monthly basic service fee,compared to other apps of the same type of upsell to be a lot more expensive,do not recommend!
Terrible App, i think all the 5 stars reviews are fake. The pricing method is a Scam, why would i pay you for my sales if you didnt take part of these?
Also, in the Post purchase upsell you cant offer a disscount and free shipping, which is stupid, because if a customer bought from you, he already paid for a shipping but the App can't offer a free shipping for the second order.
A waste of money and time, dont download.
Hi there,
I'm trying to reach out via WhatsApp and was trying to call you but I'm getting no answer.
My name is Eric & I'm the CEO of ReConvert, my email is eric@reconvert.io could you please send me an email? I promise I'll fix any issue you may have :)
Regarding fake reviews, I can assure you that 100% of our reviews are real, and took a lot of hard work to build and maintain our reputation. Also, Shopify has a 0 tolerance policy toward fake reviews.
About free shipping, you CAN offer both free shipping and a discount, would you like me to set it up for you? I didn't see you reached out to our support to help you out, our support is available via live chat 24/7.
Please get back to me so we can sort it out, I promise it'll will be worth your time ;)
Eric | ReConvert CEO
Esperienza negativa.
Inizialmente il piano era gratuito, hanno iniziato a fatturare un costo mensile senza avvisi, mentre quando c'è un cambio di contratto si deve dare la possibilità di recesso.
Inoltre hanno pure sbagliato a fatturare la cifra rispetto al loro tariffario e al momento di rimborsare hanno fatto storie. Sconsigliata
MERDE
It could be incredible, however it doesn't integrate with other product fulfillment apps like LuLu Direct or Printful and scapegoats taking responsibility for the issue by putting it on Shopify.
The amount of spamming is unheard of. You enter an endless loop of emails and follow ups from which you can't unsubscribe. It's absolutely appaling and I am also reporting this to Shopify.
Hi there,
Eric here the CEO,
Thanks for giving us a chance and I apologize for the inconvenience. I think this is just a confusion. You signed up with both your staging store and the main store and only unsubscribed from the main store, so you kept getting emails for the staging store (which is connected to the same email).
I see now that you've unsubscribed from both so you should be good to go! I also see that you're getting some amazing results with the app :)
Please get back to me so we can work out some sort of compensation and make sure we make things right with you. As Shopify store owners ourselves, it's important to us that our customers will have exceptional experience with our services.
Please get back to me:
eric@reconvert.io
+972538303878
Looking forward to talking to you,
Eric | ReConvert CEO