ReConvertir UpSell y CrossSell , 4.345 reseñas
This app does exactly what I was looking for, with lots of different options for products in the upsell. All chat support especially Mark have had has been great and very helpful - they often send images with arrows to help show you how to do some and even offer to help set the upsell up for you. Very Impressed and would recommend.
My only criticism would be when there is an issue that needs resolving, they do not update you on the progress you have to ask and it can take a long time but in the end they do resolve it,
Ashley has been fantastic, have been using this app for just over 6 months and had a slight problem with one of my funnels, he quickly told me the issue and created a new funnel for me to fix the issue, brilliant customer service, very impressedThis app does exactly what I was looking for, with lots of different options for products in the upsell. All chat support especially Mark have had has been great and very helpful - they often send images with arrows to help show you how to do some and even offer to help set the upsell up for you. Very Impressed and would recommend
Ashley has been fantastic, have been using this app for just over 6 months and had a slight problem with one of my funnels, he quickly told me the issue and created a new funnel for me to fix the issue, brilliant customer service, very impressed
Its a good app. Couldn't really make it to upsell but I guess its good. The designing and editing is a bit difficult though.
Had some trouble setting up the thankyoupages with triggers (there was a bug that doesnt allow spaces in template names) but the CS team and the devs fixed it within hours. Now I do have issues with slow loading speeds (customers scroll past the offer before it loads fully) but again CS and devs are out to help! (especially Konstantin, he went above and beyond to help me save my day and keep frustration level low) If we can get the loading time for the offers to 3 sec. (rn its 7...) its a full five star experience.
Update: There were a lot of attempts to reach us made after our first review but it was during a time when we weren't available. However, enough information was shared during those attempts, by the ReConvert team, which enabled us to finish our setup successfully. We just signed up today and reached out for support and the 24/7 chat message said no one was available. Interesting. Then we clicked on their Twitter icon which goes to a 'this page doesn't exist'. Literally rethinking this on day one.
We deeply apologize for the inconvenience & the late response, one of our support agents got covid and didn't notify us about not showing up to work. We're now going over all support tickets.
About our Twitter handle, you can find our profile here:
Can you please let us know which link did you click? so we'll be able to fix it?
BTW we tried calling and emailing you, so please get back to us, and let's get you all set up :)
Amazing app and great support! Only downside for me is that the funnels are not showing to all customers but reconvert does everything to make you more profitable!
Good start. Pretty impressive app functions, and the support was really fast, been used to waiting for US time zone support teams. Having Asia time support is great! Will have to wait a while to see if the features convert for me, but liking what I'm seeing so far. You can literally configure the heck out of your Thank You page.
Thank you for your review. Can I ask you to contact our support team, so we could help you to solve any issues?
Ok all the upsale and cross sales is going on after client buy. so I dot get to see to much of the proccess. so far I just trusting the app to see what happend.
Hi there thank you so much for the review! I see that you already got your first order from the app! Congrats :D We hope you'll update the review once you have more experience with the app <3
Great app! Wish they have the Instagram icon available on that. But overall is very easy setup with step by step tutorial videos.
Thank you so much for the feedback! Actually, we do have an Instagram icon available! as you can see in this image: https://cdn.shopify.com/s/files/1/0005/6793/5041/files/ReConvert-stilyo-myshopify-com.png?v=1596179398
You just need to select the "Social media links" widget and not the "Social sharing" widget since Instagram doesn't have this option available via their API :)
Please let me know if you'd like us to help you set it up, and if it matches your needs it'll make our day if you'll update your review to 5 stars 🙏 😉
Eric & the ReConvert team.
so far i like this app, i've gotten help very quickly from the support team and cant wait to see results
This is a review for the customer service, the app has yet to prove results. We're giving it another month and hoping to see results after going through the live chat. The customer service live chat was fast response, which is a big plus. Konstantin was very quick to respond. After a bumpy start to covering our issues, he dug in and brought it back from the verge by offering support in helping to optimize the app and offering app credit. He was efficient and helpful and by the end of the chat we're hoping to see some good results come from the app. If not, at least their service deserves a review for being fast and working to help their customer real time. Just watch out for slipping into template mode early in live chat and potentially pushing people away. Good work on adapting and pulling it back.
Thank you for your honest review and helpful suggestion. It will greatly help us to make our service better. Also, hope you could change your feedback after getting additional conversions.