Upsell.com (ex ReConvert)
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Omtaler (2 836)
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Etter vurdering
If you want to make more money immediately on at least 1/3 of your orders right out of the gates, give this app a shot. Great team, with a quick response to help tweak our offers. Can't recommend enough - especially if you have a big catalog and repeat buyers.
Thank you for the high recommendation. We are pleased to hear that our solution delivered an immediate impact on your conversion rates and revenue. Supporting merchants with extensive catalogs and repeat customer bases is a core focus for us, and we are glad our team could assist in optimizing your offers for maximum results. We look forward to supporting your continued success!
BEWARE - THEY USE YOUR CHECKOUT PAGE AS THEIR AD FARM.
When I found out about it from an upset customer, I contacted Shopify and they identified the issue was Reconvert showing their ads on our website.
When I contacted Reconvert, they stated that yes they do and it's a "feature". I never accepted this - ads were being shown without our consent or knowledge.
We lost significant brand trust.
On top of that, it was not worth the cost. Reconvert rarely resulted in sales and never paid for itself.
It turned out to be a liability in every way.
Hello Autumn,
Thank you for sharing your feedback. We sincerely apologize for the frustration and the impact this has had on your brand trust; this is certainly not the experience we want for our partners.
Regarding the ad feature, our goal was to provide a new revenue stream for our merchants. We understand that transparency is vital, which is why we sent out a notification to all users two weeks before the feature went live with instructions on how to opt-out. However, we clearly missed the mark in ensuring this was communicated effectively to you, and we take your feedback to heart.
We also regret to hear that the app’s ROI didn’t meet your expectations. We want our tools to be a growth engine for your business, not a liability.
We have already reached out to you via email to offer a solution and discuss how we can make this right. Please check your inbox, or feel free to contact us directly so we can resolve this for you immediately.
Best regards, The upsell.com Team
Update [02/18/2026]: Hi Autumn, we’ve sent a couple of follow-up messages to your email as we haven't heard back yet. We are very eager to provide a solution and address the concerns you raised regarding your account. Please check your spam folder or reach out to us directly so we can resolve this for you immediately!
This app has been great for us. It increased our AOV by 20% on average without affecting our conversion rate. It’s pretty much our go to upsell app and we’ve been using it since 2022. We tried about 4 or 5 other apps since then, and this is the one that stuck.
Thank you so much for the kind words! We’ve loved having you with us since 2022. Hearing that we’ve consistently boosted your AOV by 20% - while keeping those conversion rates steady - is exactly why we built this app. It’s an honor to be the 'one that stuck' after you explored other options. We’re looking forward to many more years of growth together!
We didn't use the app for probably a year or so und forgot to delete it. With the time, the amounts charged went 10x out of nowhere. Last month they charged us $319 for nothing.
Seems very criminal.
Upsell.com team - if you want me to adjust this review, please refund
Hi there
Avraham here, Director of Customer Success at Upsell.com
I read your review and the conversation you had with the team, and I am genuinely sorry for the stress and frustration this has caused.
I have already reached out to you directly with a full resolution
If you are open to giving us another chance, please reply all to the email I've sent you (to make sure it's received by me directly).
Many thanks
Avraham
Director of Customer Success
Upsell.com
Be aware! This app charges based on how many orders you made and it doesn't matter what sales channel or if the upsell is displayed at all. For 2 months I was selling a lot at live events using Point of Sale when I sold things myself and their app was never used but yet those orders counted toward my total order count and they charged me for the highest tier £19.76 for 2 months. This pricing is a rip off and doesn't make sense.
We hear you, and we’re sorry for this billing oversight. We agree that your pricing should accurately reflect your app usage. We’ve sent you a private message to resolve the billing for the past two months and to update your plan moving forward. Please check your inbox so we can get this sorted for you immediately!
Update [02/18/2026]: We’ve sent you a few emails to resolve the billing for the past two months and to move you to a custom plan moving forward. Please check your inbox and DMs so we can get this sorted for you.
Extremely unethical and scammy app do not use them. It's absolutely not worth it.
They install a bunch of scam offers like some "capital one affilate offers" on your checkout page that show to all your customers without your consent. And when I confront them in the customer support chat, they claim that this "beneficial feature" a feature.
That's beneficial, they're just stealing money via affiliate offers from your customers and claim that this feature never automatically gets turned on. It's complete bullshit, I never turned this on in my life.
These people need to watch out or i imagine they will get sued very soon for these extremely unethical business practices.
AVOID THIS APP
Hi Mateo,
Thank you for your feedback. We take accusations of unethical behavior very seriously and would like to clarify the situation.
The feature you're referring to was announced to all merchants via email two weeks prior to launch with full instructions on how to opt-out. After investigating your account, we found that because you had previously unsubscribed from all product update communications, you didn't receive that specific notification. This was a technical limitation of the unsubscribe settings, not an attempt to bypass your consent.
We have already disabled the feature for your store and reached out to you via email with a resolution.
We haven't heard back from you yet, but we would love to resolve this. Please check your inbox or reach out to us.
Alex was amazing! I started a convo and he was on it within seconds. I had sooo many qns and he answered them patiently and meticulously, always with screenshots.
While the UI is not the most intuitive, my experience w support was wonderful. Thank you!
Hi there! Thank you so much for the shoutout to Alex - he’s a rockstar on our team and he’ll be thrilled to hear his screenshots helped clear things up! 🚀
We also appreciate the honest feedback on our UI. We’re currently working on making the app as seamless as the support experience, so stay tuned for updates. Thanks for being part of our community!
BEWARE!!! THEY WILL CONTINUE TO CHARGE YOU EVEN WHEN YOU ASK THEM SEVERAL TIMES TO CANCEL!!!!!! Would not work with my theme and needed to write code for it. Would NEVER RECOMMEND. IM ABOUT TO CALL A LAWYER!!!
Hi there
Avraham here, Director of Customer Success at Upsell.com
I read your review and the conversation you had with the team, and I am genuinely sorry for the stress and frustration this has caused.
I have already reached out to you directly with a full resolution
If you are open to giving us another chance, please reply to the email or other messages I've sent you, or contact us via the in app chat and ask for me by name so I can take personal ownership of your case.
Avraham
Director of Customer Success
Upsell.com
Very difficult to set up. Support responds quickly but continually throws their terms at you that you are supposed to understand . Don't answer questions thoroughly enough for you to be able to get anywhere with support.
Hi there
I've DM'd you, can you please get back to me? I will solve this for you, I promise it'll be worth your time :)
I really want to solve this issue for you.
Avraham
Director of Customer Success
Upsell.com
Shafta was patient and kind and helped me set up upsells on all possible pages. It would have taken me 3 weeks to figure it out, but she helped in minutes! I am thrilled and looking forward to an increase in AOV!
Thanks Shafta!
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Always here for you 🖤
Avraham
Customer Success Director
Upsell.com