Upsell.com (ex ReConvert)
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Omtaler (2 846)
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STAY AWAY! SHADY AS HELL! They make ads on your post purchase page for booking.com and other ridiculous affiliate sites without you knowing!!!
They just added this function secretly and activated it for all users. If you want to deactivate it you need to go in the settings and find this secret option! Just found out when I made a test order for my store by accident!!
If this affected your store as well, please contact me! This behavior violate EU laws, and I’m exploring legal options. Open to joining forces if others are impacted!
Hi Robin, we’re sorry to hear about your frustration, but we’d like to clarify the situation. We sent several notifications to all merchants regarding this new revenue-sharing feature before it went live. Our records show that because you’ve opted out of all platform communications, you may have missed these updates.
We’ve also attempted to reach out to you directly multiple times to discuss this and assist with your settings, but we haven't received a response. This feature is fully optional and can be toggled off instantly in your settings. Please check your inbox for our previous messages or contact us so we can help you resolve this.
If you want to make more money immediately on at least 1/3 of your orders right out of the gates, give this app a shot. Great team, with a quick response to help tweak our offers. Can't recommend enough - especially if you have a big catalog and repeat buyers.
Thank you for the high recommendation. We are pleased to hear that our solution delivered an immediate impact on your conversion rates and revenue. Supporting merchants with extensive catalogs and repeat customer bases is a core focus for us, and we are glad our team could assist in optimizing your offers for maximum results. We look forward to supporting your continued success!
This app has been great for us. It increased our AOV by 20% on average without affecting our conversion rate. It’s pretty much our go to upsell app and we’ve been using it since 2022. We tried about 4 or 5 other apps since then, and this is the one that stuck.
Thank you so much for the kind words! We’ve loved having you with us since 2022. Hearing that we’ve consistently boosted your AOV by 20% - while keeping those conversion rates steady - is exactly why we built this app. It’s an honor to be the 'one that stuck' after you explored other options. We’re looking forward to many more years of growth together!
They'll help you set up with ease, and then it's your responsibility how smartly you set up the flows. Overall, their app and support are fast and incredible. You can rely on them, especially Saumya from the Upsell team, who was quick to respond and resolve. I have been using their app for a long time, and it has been an amazing experience.
Thank you so much for the incredible review! We’re thrilled to hear that our app and support have earned your trust over the long term.
It’s great to see your shout-out to Saumya - she is indeed a star on our Upsell team, and we’ll make sure she sees your kind words! You’re absolutely right that the magic happens when our tools meet a smart strategy, and we’re happy to provide the foundation for your success. Thanks for being such a loyal user!
BEWARE - THEY USE YOUR CHECKOUT PAGE AS THEIR AD FARM.
When I found out about it from an upset customer, I contacted Shopify and they identified the issue was Reconvert showing their ads on our website.
When I contacted Reconvert, they stated that yes they do and it's a "feature". I never accepted this - ads were being shown without our consent or knowledge.
We lost significant brand trust.
On top of that, it was not worth the cost. Reconvert rarely resulted in sales and never paid for itself.
It turned out to be a liability in every way.
Hello Autumn,
Thank you for sharing your feedback. We sincerely apologize for the frustration and the impact this has had on your brand trust; this is certainly not the experience we want for our partners.
Regarding the ad feature, our goal was to provide a new revenue stream for our merchants. We understand that transparency is vital, which is why we sent out a notification to all users two weeks before the feature went live with instructions on how to opt-out. However, we clearly missed the mark in ensuring this was communicated effectively to you, and we take your feedback to heart.
We also regret to hear that the app’s ROI didn’t meet your expectations. We want our tools to be a growth engine for your business, not a liability.
We have already reached out to you via email to offer a solution and discuss how we can make this right. Please check your inbox, or feel free to contact us directly so we can resolve this for you immediately.
Best regards, The upsell.com Team
Update [02/18/2026]: Hi Autumn, we’ve sent a couple of follow-up messages to your email as we haven't heard back yet. We are very eager to provide a solution and address the concerns you raised regarding your account. Please check your spam folder or reach out to us directly so we can resolve this for you immediately!
Be aware! This app charges based on how many orders you made and it doesn't matter what sales channel or if the upsell is displayed at all. For 2 months I was selling a lot at live events using Point of Sale when I sold things myself and their app was never used but yet those orders counted toward my total order count and they charged me for the highest tier £19.76 for 2 months. This pricing is a rip off and doesn't make sense.
We hear you, and we’re sorry for this billing oversight. We agree that your pricing should accurately reflect your app usage. We’ve sent you a private message to resolve the billing for the past two months and to update your plan moving forward. Please check your inbox so we can get this sorted for you immediately!
Update [02/18/2026]: We’ve sent you a few emails to resolve the billing for the past two months and to move you to a custom plan moving forward. Please check your inbox and DMs so we can get this sorted for you.
They just randomly charged me $1299.99 for absolutely no reason. This is an emergency as it now stops me from purchasing shipping labels. UPDATE: It wasn't "random" but was a mistake - basically I imported a bunch of orders into the app which generated a large "usage" charge as their system couldn't differentiate a live order from an old order.
UPDATE: The team was quick to refund the charge. I was messed up for several hours because a "failed bill" in Shopify blocked our ability to purchase shipping labels. The good news is twofold: they fixed the problem (reversed the charge) and they also implemented a fix to the original problem (a "sanity check" that's triggered if a large number of orders are suddenly generated out of the blue.
I've updated my star rating to 4 stars because they've fixed that problem for future customers. Still not going to lie - being down for several hours messed us up quite a bit and stressed me out needlessly, but I do give mad respect to people who fix their mistakes!
App perfetta mi ha portato guadagni da poco che l’ho attivata sul mio store! Voglio ringraziare Alex della assistenza Clienti che è stato rapido a risolvere il mio problema
Alex was amazing! I started a convo and he was on it within seconds. I had sooo many qns and he answered them patiently and meticulously, always with screenshots.
While the UI is not the most intuitive, my experience w support was wonderful. Thank you!
Hi there! Thank you so much for the shoutout to Alex - he’s a rockstar on our team and he’ll be thrilled to hear his screenshots helped clear things up! 🚀
We also appreciate the honest feedback on our UI. We’re currently working on making the app as seamless as the support experience, so stay tuned for updates. Thanks for being part of our community!
Alex was very clear and very helpful. He helped me understand the issue I was having and made recommendations on how to rectify the issue.
