Upsell.com (ex ReConvert)

Very difficult to set up. Support responds quickly but continually throws their terms at you that you are supposed to understand . Don't answer questions thoroughly enough for you to be able to get anywhere with support.

They emailed customers today and said their free plan is going away and they're automatically charging people in a few days.
"We're discontinuing the free plan and automatically transitioning all free users to a paid plan..."

That's slimy.

It's one thing to have a paying customer and do a price increase, fine.
It's another to take a free customer and start charging them when they never agreed to a fee when signing up.

Paying for products and services, of course; suddenly changing a business model and modifying an account without the customer's consent seems fraudulent.

The decent thing: allow free users to grandfather their current setup and if they so choose, they can upgrade their membership. Going in and suddenly taking money from them -- customers, start filing chargebacks and fraud claims.

CANCEL!

This app, though may be useful for some, is not a good product for small businesses or those starting out. If you have little to no sales in your store, this app will still charge you the $4.99/month usage fee. The moment you go over your 30 day "trial" you will be charged. So..just take that with a grain of salt.

Review edit:

I will say Avraham definitely tried to do his due diligence to try to rectify the situation. Through consistent attempts to try to get ahold of me to messages to communicate with me while I was temporarily unavailable.

I still feel this app is not small business friendly. If they perhaps got rid of their minimum tier of charging $5/month for anything under 50 orders to give a small business a chance to grow, but it isn't cost effective if you have few sales, and this app doesn't capture any upsells. I can't raise my star rating until I'd actually have a good chance to use the app, not going to be possible with their current pricing structure.

Edit # 2 -

Avraham is very persistent to try and rectify the issue with me in regards to my app and my experience. You can tell he cares about his product and has belief that it works.

I still very much stand by my previous review. This app is NOT small business friendly. Here are the facts for my use case:

I am a small business, recently started in February, haven't built up a lot of organic traffic yet.

1. Installed app - Fairly easy to install. Funneling was somewhat simple through enough trial and error and clicking through settings to make sure to get everything the way you want.

2. It will count how many carts and sales you've had and will let you know when an offer was put through through their charting.

3. When testing the app, the layout looked clean.

4. Offers were made. As I didn't have many transactions, tries were very limited as to the number of offers attempted.

5. I achieved 0 upsells as a result of this app.

6. 2-3 days after the 30 days was up, I was charged their $4.99 fee.

App was NOT worth $5.00/month for the limited amount of upsells this app offers to my customers.

In summary, while Avraham's dedication to customer service is commendable, the app's pricing structure is not conducive to small businesses just starting out. Without a more flexible pricing tier that accommodates lower sales volumes, I cannot recommend this app for new or small businesses. The potential for upsells does not justify the monthly fee given my current sales volume and experience.

If you are a store that has some decent traffic and sales, this app is worth a shot.

Upgraded review star rating from 1 to 2 based on Abraham's willingness to work with me to find a solution that would work for both of us.

It is meh. It doesn't work with personalized products because you can't direct shoppers to the product page... and if you do NOT direct them to the product page you'll spend your time contacting customers manually 1 by 1 to get their customization details. The product comments do not sync to Shopify or Klaviyo. And the birthday form is pre-populated with today's date, so more than half of the 100+ submission I received were with the current date, making this feature pretty much useless also.

Purely post sale upsell funnels.
Customer has already paid, once the upsell is activated. I cannot imagine customer will purchase again once he has already made original purchase.
I has no upsell sales at all.

I chose free trial and it charged me $4.99 upfront.

This app was incredibly non-user friendly, never figured it out, and I consider myself pretty tech savvy. Maybe it's because there's lot's of functionality, but It was way too complex for me.

The application works well for upsells. The support is quite reactive and it is easy to use. I hope we'll use it for a long time. EDIT: You may have problem for conversions tracking

The app adds a lot of value, and for the most part, I am very happy with it.

However recently I have not been able to edit the thank you pages. The first time I contacted support they solved the issue within the day, 1 week later the same issue happened again. I reached out to support and it has been 7 days with no updates, and I am unable to make the changes I need to optimize and generate more revenue.

Good idea, really clunky to use and seems unfinished.