Recenzje (5 269)
Zawęź
-
Według oceny
Don't get any post purchases now that the app has been updated. How can I get the Original version back?
Hi AA,
I'm sorry to hear about the issues you've been experiencing with the updated version of the app. We can definitely help you get the app running smoothly again and assist you in reverting to the previous version (though I must let you know this is being deprecated by the end of the year due to Shopify policies).
Please come back to me by email, so I can assist you personally.
Thank you for your patience and understanding.
Best regards 😊
Avraham
Customer Success Director
terrible rip off
Hi,
I'm really sorry to read your review as we were already speaking via message to resolve this for you.
Please come back to me so we can sort this for you!
Jordan
Customer Care Supervisor
You should clearly say that in order to use this app for a checkout-upsell, you have to be using the Shopify PLUS plan for 2.300$ per month.. You wasted my time.
Hi,
Thank you for your feedback, and I’m really sorry to hear about your experience and that you feel your time was wasted.
I want to clarify that ReConvert fully supports all Shopify-supported features, including checkout upsells. However, it’s true that Shopify limits certain checkout functionalities, like using checkout upsells, to Shopify Plus merchants due to their platform restrictions, not our own.
We always strive to provide a clear experience, and we’ll definitely take your feedback into account to make sure this information is more visible. I’m sorry for any confusion this caused, and if you have any questions or need help with another feature that doesn’t require Shopify Plus, we’d be happy to assist.
I'm going to reach out privately to assist
Best regards,
Jordan
Customer Care Supervisor | ReConvert
Molto pessima come app. Non funzionale e assistenza al quanto discutibile. inoltre alla richiesta di rimborso per addebiti non dovuti si nascondo dicendo che l'app non era correttamente disinstallata. Piccolo particolare, pure la fatture riportano la dicitura "app disinstallata". Una stella forse è troppo
Ciao
Mi dispiace che tu abbia avuto qualche problema con la nuova versione.
Ho provato a contattarti. Puoi per favore contattarmi e risolverò il problema per te? Ti prometto che ne varrà la pena :)
Voglio davvero risolvere questo problema per te.
Avraham | Customer Success Director
need plus plan to edit checkout!!
very bad
Hi 👋
I’m sorry to hear that you're disappointed about not being able to add upsells at checkout without a Shopify Plus plan.
Unfortunately, this limitation is set by Shopify, not ReConvert, as Shopify only allows upsell options at checkout for Shopify Plus customers. This restriction applies to all upsell apps across the platform.
While I wish there was more we could do, this is something that is beyond our control.
Best regards
Avraham
Director of Customer Success
ReConvert
Don't waste your money; this app won't better your business but will take your money from your hard work in achieving your sales. This app has taken money out of my accounts without authorization, approximately $1600, as they have done to other businesses according to the reviews. They are very sly, and I have read in a review here that they changed their free plans by giving only one day's notice. They claim I have been using the app, yet I have screenshots proving they never had access to my customer data, which is essential for the app to function correctly. The app was disconnected after the free trial because it didn't bring any extra sales whatsoever. Yet, they continued to take money from sales they did not contribute to in any way.
M,
Thank you for sharing your experience. I'm sorry to hear about your frustrations.
Our records show that:-
- When you installed the app, permission was provided to charge up to a maximum of $799, in accordance with the pricing terms, was agreed to you by you.
- You had a 30 day trial beginning on 29 December 2022.
- On 21 January 2023 you were charged your first charge of $89.99 as you had between 1,000 and 1,999 orders.
- Since then, and continuing until 17 March 2024, you were charged $89.99 per month (as the number of orders remained the same).
Some months you were also charged a commission of 0.75% on orders where ReConvert technology generated the sale.
On 17 April 2024 you were charged $49.99 as your total orders in this month dropped to between 500 and 999 orders.
On 25 April 2024 you uninstalled ReConvert and made claims that we had fraudulently been taking your money since January 2023.
I would like to help address your concerns and improve your experience. I would personally like to speak with you to understand your goals better and see how we can assist you in achieving the results you want using ReConvert.
Please reply to my email from a week ago, so we can schedule a call. I'm here to assist you and find a resolution together.
Thank you again though for taking the time to share your perspective.
Best regards
Avraham | Customer Success
consistently puts the wrong order in your shipping program and costs you a fortune shipping wrong items. Not happy with this at all. Over time we get more complaints about the constant popups trying to upsell.
I have replied multiple times and you have not responded. Your support is horrible id you can't even receive an email and it's not my obligation to fix your app.
Hi there
Sorry you seem to have had some issues with the app!
I have sent you an email. Can you please get back to me and I will solve this for you? I promise it'll worth your time :)
I've been trying to message and email you but got no answer.
I really want to solve this issue for you.
Avraham | Customer Success Manager
The app doesn't work, i showed their team proof of how it just redirects my customers to a non loading page and tried all their solutions. They've bene "working" on it for the last 4 days with no updates at all. I reached out yesterday and it turned they haven't actually done anything at all to fix the issue. Very disappointed with their app and would not recommend it considering their response now to teh issue as that it was "Global" issue affecting all of it's users. The only reason i found out it wasn't working was because i decided to test it, it seemed like it was working so if i wouldn't have done that it would just be redirecting my customers to a non existing page for who knows how long.
Hi there,
Sorry you seem to have had some issues with the app!
I have sent you an email. Can you please get back to me and I will solve this for you? I promise it'll worth your time :)
I've been trying to call and email you but got no answer.
I really want to solve this issue for you.
Avraham | Customer Success Manager
My shopify store has been inactive for two years. This company, without my permission, started charging me for their subscription when I never agreed to any fees. Avoid!!
Hi, I've emailed you, could you check it out and come back to me? 🙏
Avraham | Customer Success Manager
Do not recommend
By installing the app you agree to let the company charge you for orders that they have not contributed to by increasing their payment tier, and will then charge you for orders they have generated on top of this in commission. Example: If your the amount of STORE orders goes above the $4.99 monthly fee you will be charged for the next package up whether the app has created any upsell purchases or not. If it does you will also be charged commission on those upsell purchases. They seem to think they have the right to a higher portion of your profits just for having the app merely appear on your post purchase thank you page even if customers don't buy anything extra from it.
Hi there S,
Sorry you seem to have had some issues with the app!
I have sent you an email. Can you please get back to me and I will solve this for you? I promise it'll worth your time :)
I've been trying to call and email you but got no answer.
I really want to solve this issue for you.
Avraham | Customer Success Manager