ReConvert Upsell & Cross Sell
Spełnia najwyższe standardy Shopify w zakresie płynności, łatwości użytkowania i korzyści dla sprzedawcy
Recenzje (5 338)
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consistently puts the wrong order in your shipping program and costs you a fortune shipping wrong items. Not happy with this at all. Over time we get more complaints about the constant popups trying to upsell.
I have replied multiple times and you have not responded. Your support is horrible id you can't even receive an email and it's not my obligation to fix your app.
Hi there
Sorry you seem to have had some issues with the app!
I have sent you an email. Can you please get back to me and I will solve this for you? I promise it'll worth your time :)
I've been trying to message and email you but got no answer.
I really want to solve this issue for you.
Avraham | Customer Success Manager
My shopify store has been inactive for two years. This company, without my permission, started charging me for their subscription when I never agreed to any fees. Avoid!!
Hi, I've emailed you, could you check it out and come back to me? 🙏
Avraham | Customer Success Manager
We were charged for the app that we never used or authorized. We ask for an immediate refund for the amount charged without our authorization.
Hi!
Apologies for the experience you've had with our app so far. More than happy to look into this for you - much more helpful and quicker to resolve problems by visiting our 24/7 live chat support.
I'll be happy to assist you personally, so please reach out and ask for me and I'll do my best to assist (if I'm not on during the time you reach out, I'll come back to you when I am!)
Jordan | Customer Care
EDIT:- It is impossible for the ReConvert App to charge without prior approval. I tried reaching out to solve your issue via email and phone but got no reponse.
Would you please get back to me so we can solve your issue, I promise we can solve this for you :D
Do not recommend
By installing the app you agree to let the company charge you for orders that they have not contributed to by increasing their payment tier, and will then charge you for orders they have generated on top of this in commission. Example: If your the amount of STORE orders goes above the $4.99 monthly fee you will be charged for the next package up whether the app has created any upsell purchases or not. If it does you will also be charged commission on those upsell purchases. They seem to think they have the right to a higher portion of your profits just for having the app merely appear on your post purchase thank you page even if customers don't buy anything extra from it.
Hi there S,
Sorry you seem to have had some issues with the app!
I have sent you an email. Can you please get back to me and I will solve this for you? I promise it'll worth your time :)
I've been trying to call and email you but got no answer.
I really want to solve this issue for you.
Avraham | Customer Success Manager
IMPOSIBLE USAR ESTA APP TODO COMPLICADA QUE PORQUERIIIIA
Hi there
Sorry you seem to have had some issues with the app!
I have sent you an email. Can you please get back to me and I will solve this for you? I promise it'll worth your time :)
I really want to solve this issue for you.
Avraham | Customer Success Manager
Wont upgrade shopify acct to use. Not useful for stores that are trying to grow but dont have the sales yet to upgrade to plus
Hi there
I'm sorry to hear you feel the app required you to upgrade to Shopify Plus and deleted the app after 1 hour. It's a shame to see you go and I can assure you that it is not the case that one requires Shopify Plus to use ReConvert. ReConvert provides post-purchase and thank you page upsells that are some of our best converting widgets.
We have been unable to locate your account via the information provided.
I wish you would reach out to our amazing support team that is available 24/7 for you instead of writing a bad review on the app store.
Our email is care@reconvert.com - please put 'Jordan' in the email subject and I will personally look to help you to sort this out and see if we can get it working for you.
In the meantime, we'd appreciate it if you updated your review.
Jordan | Customer Success Manager
Es una estafa dice q hay plan gratis pero t quieren hacer pagar 799 euros al mes el soporte cada vez que escribes te cambia el gexto automaticamente para poner cosas extrañas
We’re truly sorry to see your experience didn’t meet expectations 😔
We take your feedback seriously and would appreciate the chance to address your concerns.
Could you please contact me at care@reconvert.com with "Jordan" in the subject line?
We’re here to help and eager to learn what we could do to turn this into a 5-star experience, which is always our aim. 😊
Best wishes
Jordan | Customer Care
On Sunday, you inform users of the free plan that they will have to start paying from Monday onwards. While there's no issue with the payment itself, informing business owners on a Sunday that they will be automatically transitioned to a paid plan the following business day seems a bit... sudden? Trust destroyed.
Hi there,
Can you please get back to me at eric@reconvert.io? I will solve this for you, I promise it'll worth your time :)
I've been trying to call and email you but got no answer.
I really want to solve this issue for you,
Eric | ReConvert CEO
Not recommended. Buggy as hell. Support is fast and ok. But the app is really time consuming. You can not make standard templates and use them everytime. You need to set the same things often again. Time consuming.
Hi there,
Sorry you seem to have had some issues with the app!
I have sent you an email. We are currently in communication...
I really want to solve this issue for you.
Avraham | Customer Success Manager
Esperienza negativa.
Inizialmente il piano era gratuito, hanno iniziato a fatturare un costo mensile senza avvisi, mentre quando c'è un cambio di contratto si deve dare la possibilità di recesso.
Inoltre hanno pure sbagliato a fatturare la cifra rispetto al loro tariffario e al momento di rimborsare hanno fatto storie. Sconsigliata
Lamentamos mucho que su experiencia no haya cumplido con sus expectativas 😔
Tomamos en serio sus comentarios y agradeceríamos la oportunidad de abordar sus inquietudes.
¿Podría ponerse en contacto conmigo en care@reconvert.com con "Jordan" en la línea de asunto?
Estamos aquí para ayudar y estamos ansiosos por aprender qué podemos hacer para convertir esto en una experiencia de 5 estrellas, que es siempre nuestro objetivo. 😊
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Jordan | Customer Care