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App is not working with new Stripe update, but ReConvert does not know about it and will just keep you busy without any further help.
Constantly received wrong information and then someone else from the team would advise the complete opposite. Confusing communication, very disappointing considering you spend hours setting everything up and they are not able to tell you what the problem is after days and then another app just tells you it is because of stripe within 2 minutes. Total waste of my time the past week
Hi
I'm sorry to hear that you did not get the answer you were looking for from support, and that you feel you were sent from pillar to post.
We reached out to you to help resolve this matter 🙏
Best,
Avraham
Customer Success Director
My shopify store has been inactive for two years. This company, without my permission, started charging me for their subscription when I never agreed to any fees. Avoid!!
Hi, I've emailed you, could you check it out and come back to me? 🙏
Avraham | Customer Success Manager
new update is very bad
Hi
I'm sorry to hear that you aren't a fan of the new update! 99% of our customers love the new functionality once they've set everything up!
Please come back to me by email, so I can assist you personally.
Thank you and truly waiting to hear from you to assist you to achieve what the vast majority of our merchants are able to achieve 1000-3000% ROI!
Best regards 😊
Avraham
Customer Success Director
terrible rip off
Hi,
I'm really sorry to read your review as we were already speaking via message to resolve this for you.
Please come back to me so we can sort this for you!
Jordan
Customer Care Supervisor
consistently puts the wrong order in your shipping program and costs you a fortune shipping wrong items. Not happy with this at all. Over time we get more complaints about the constant popups trying to upsell.
I have replied multiple times and you have not responded. Your support is horrible id you can't even receive an email and it's not my obligation to fix your app.
Hi there
Sorry you seem to have had some issues with the app!
I have sent you an email. Can you please get back to me and I will solve this for you? I promise it'll worth your time :)
I've been trying to message and email you but got no answer.
I really want to solve this issue for you.
Avraham | Customer Success Manager
We were charged for the app that we never used or authorized. We ask for an immediate refund for the amount charged without our authorization.
Hi!
Apologies for the experience you've had with our app so far. More than happy to look into this for you - much more helpful and quicker to resolve problems by visiting our 24/7 live chat support.
I'll be happy to assist you personally, so please reach out and ask for me and I'll do my best to assist (if I'm not on during the time you reach out, I'll come back to you when I am!)
Jordan | Customer Care
EDIT:- It is impossible for the ReConvert App to charge without prior approval. I tried reaching out to solve your issue via email and phone but got no reponse.
Would you please get back to me so we can solve your issue, I promise we can solve this for you :D
Don't get any post purchases now that the app has been updated. How can I get the Original version back?
Hi AA,
I'm sorry to hear about the issues you've been experiencing with the updated version of the app. We can definitely help you get the app running smoothly again and assist you in reverting to the previous version (though I must let you know this is being deprecated by the end of the year due to Shopify policies).
Please come back to me by email, so I can assist you personally.
Thank you for your patience and understanding.
Best regards 😊
Avraham
Customer Success Director
Do not recommend
By installing the app you agree to let the company charge you for orders that they have not contributed to by increasing their payment tier, and will then charge you for orders they have generated on top of this in commission. Example: If your the amount of STORE orders goes above the $4.99 monthly fee you will be charged for the next package up whether the app has created any upsell purchases or not. If it does you will also be charged commission on those upsell purchases. They seem to think they have the right to a higher portion of your profits just for having the app merely appear on your post purchase thank you page even if customers don't buy anything extra from it.
Hi there S,
Sorry you seem to have had some issues with the app!
I have sent you an email. Can you please get back to me and I will solve this for you? I promise it'll worth your time :)
I've been trying to call and email you but got no answer.
I really want to solve this issue for you.
Avraham | Customer Success Manager
Molto pessima come app. Non funzionale e assistenza al quanto discutibile. inoltre alla richiesta di rimborso per addebiti non dovuti si nascondo dicendo che l'app non era correttamente disinstallata. Piccolo particolare, pure la fatture riportano la dicitura "app disinstallata". Una stella forse è troppo
Ciao
Mi dispiace che tu abbia avuto qualche problema con la nuova versione.
Ho provato a contattarti. Puoi per favore contattarmi e risolverò il problema per te? Ti prometto che ne varrà la pena :)
Voglio davvero risolvere questo problema per te.
Avraham | Customer Success Director
need plus plan to edit checkout!!
very bad
Hi 👋
I’m sorry to hear that you're disappointed about not being able to add upsells at checkout without a Shopify Plus plan.
Unfortunately, this limitation is set by Shopify, not ReConvert, as Shopify only allows upsell options at checkout for Shopify Plus customers. This restriction applies to all upsell apps across the platform.
While I wish there was more we could do, this is something that is beyond our control.
Best regards
Avraham
Director of Customer Success
ReConvert