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The support here is great if you get Vladimir. The other reps are not so knowledgeable. I had to discontinue usage though because there were a lot of bugs with the app and it's a bit slow to load. The only reason I am giving them 3 stars is because Vladimir was so helpful along the way, but they really need to improve certain features of the app, which according to him, they are.
Thank you for your positive review! Great to know Vladimir served you well!
We appreciate your honesty and are eager to hear how we can improve. Please let us know what changes or features would enhance your experience to 5 stars. 🙏😊
Please email care@reconvert.com and write Jordan in the subject and we can try to resolve this and work through any issues together.
Best wishes!
Jordan | Customer Care
Anastasia on the Support chat was a BIG help! Initially it seems like a breeze to set up, but there are alot of little quirks and weird ways to turn off discounts that are not very intuitive and you have to turn things on and off in multiple places... It was a little frustrating to be honest. Also, there is definately a slow down in my store after instal. Especially on the post purchase page. The offers do not load immediately. They take a good 15-20 seconds to load up, which by that point I feel like the customer has already moved on past the thank you page ...
Thank you for your feedback! Anastasia is great.
We appreciate your honesty and are eager to hear how we can improve. Please let us know what changes or features would enhance your experience to 5 stars. 🙏😊
Please email care@reconvert.com and write Jordan in the subject and we can try to resolve this and work through any issues together.
Best wishes!
Jordan | Customer Care
You ask the whole time for a review
Thank you for your feedback! Yes we do as we love our app and our support efforts getting the wide public support they do! We have 4.9*s on average which is fantastic!
Please let us know what changes or features would enhance your experience to 5 stars. 🙏😊
Please email care@reconvert.com and write Jordan in the subject and we can try to resolve this and work through any issues together.
Best wishes!
Jordan | Customer Care
The app worked to generate extra sales but caused confusion after checkout causing multiple people to select the wrong option which required refunds after they purchased. It also generated online posts discussing the trustworthiness of our website. We decided the extra sales/revenue it generated as not worth the issues and lost credibility.
Thank you for your feedback!
We appreciate your honesty and are eager to hear how we can improve. Please let us know what changes or features would enhance your experience to 5 stars. 🙏😊
Please email care@reconvert.com and write Jordan in the subject and we can try to resolve this and work through any issues together.
Best wishes!
Jordan | Customer Care
The setup is quite simple and the possibilities for settings are numerous. My problem is that I can't style the app via CSS. Certain titles and fields have the wrong colours or sizes and this cannot be overridden via theme.css.liquid. Support was already overwhelmed with this (pretty basic) request.
Thank you for your feedback!
We appreciate your honesty and are eager to hear how we can improve. Please let us know what changes or features would enhance your experience to 5 stars. 🙏😊
Please email care@reconvert.com and write Jordan in the subject and we can try to resolve this and work through any issues together.
Best wishes!
Jordan | Customer Care
Mi página web funciona en Latinoamérica, pero la aplicación no trae la opción para idioma o para traducirle al idioma Español, alguien sabe si esto es posible?
¡Gracias por la calificación de 4 estrellas!
Estamos encantados de que haya disfrutado de nuestra aplicación y nos encantaría saber cómo podemos convertirla en una experiencia de 5 estrellas para usted. ¡Siéntete libre de compartir tus pensamientos! care@reconvert.com y pregunta por mí, Jordan, y haré todo lo posible para intentar implementar esto por ti, ¡si podemos! 🙏😊
¡Los mejores deseos!
Jordan | Customer Care