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Ash has been a great help! He helped us set up each flow just how we wanted! Can't wait to see how it helps.
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad we were able to answer your questions. Our customers always seem to love Ash's dedication to them!
Always here for you 🖤
Avraham | Customer Success
Overall great app and fast helpful customer service! Alex helped me out with a bunch of questions and overall definitely recommend the app if you are looking for post-purchase upsells, super straight forward and quality support! Great app! easy 5 star
Thank you for your 5* review - it means the world to us!
We want our merchants to be as successful as possible and we grow with them! That's how we have always rolled and will continue to roll 📈
Always here for you 🖤
Jordan | Customer Care
I used this product in the past and had to take a break as I didn't need a post purchase option, things have since changed and I needed to get my old program back. I had some questions and Avraham and Alex took great care of me. Product is awesome, and 10/10 customer service.
Hey!
Thank you for your 5* review and I'm pleased you are happy! Alex and me - dream team.
I'm glad we were able to help you in the end to achieve the result you were looking for!
Always here for you 🖤
Avraham | Customer Success
Great app and outstanding customer service! Ash was a genuine hero as we transitioned to checkout extensibility and implemented a thank you page upsell. He spent hours working through some issues with us and got us up and running. If you want to increase AOV backed by top notch support, I highly recommend ReConvert.
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad we were able to answer your questions. Ash always goes the extra mile to make sure customers get used to new aspects of the app!
Always here for you 🖤
Avraham | Customer Success
ReConvert has been great for our thank you page optimization, and their customer service is top notch. Avraham was incredibly helpful when we ran into some issues, and we've been very pleased with the team's responsiveness!
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad we were able to answer your questions and get things sorted for you! Was a pleasure assisting.
Always here for you 🖤
Avraham | Customer Success
I spoke to Alex and he was super helpful! He told me what the issue was and put a fix in place straight away!
Thank you Alex!!!
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I'm so pleased Alex was able to resolve your issue! He always goes the extra mile to make sure any issues our customers may face are promptly dealt with!
Always here for you 🖤
Avraham | Customer Success
Don't waste your money; this app won't better your business but will take your money from your hard work in achieving your sales. This app has taken money out of my accounts without authorization, approximately $1600, as they have done to other businesses according to the reviews. They are very sly, and I have read in a review here that they changed their free plans by giving only one day's notice. They claim I have been using the app, yet I have screenshots proving they never had access to my customer data, which is essential for the app to function correctly. The app was disconnected after the free trial because it didn't bring any extra sales whatsoever. Yet, they continued to take money from sales they did not contribute to in any way.
M,
Thank you for sharing your experience. I'm sorry to hear about your frustrations.
Our records show that:-
- When you installed the app, permission was provided to charge up to a maximum of $799, in accordance with the pricing terms, was agreed to you by you.
- You had a 30 day trial beginning on 29 December 2022.
- On 21 January 2023 you were charged your first charge of $89.99 as you had between 1,000 and 1,999 orders.
- Since then, and continuing until 17 March 2024, you were charged $89.99 per month (as the number of orders remained the same).
Some months you were also charged a commission of 0.75% on orders where ReConvert technology generated the sale.
On 17 April 2024 you were charged $49.99 as your total orders in this month dropped to between 500 and 999 orders.
On 25 April 2024 you uninstalled ReConvert and made claims that we had fraudulently been taking your money since January 2023.
I would like to help address your concerns and improve your experience. I would personally like to speak with you to understand your goals better and see how we can assist you in achieving the results you want using ReConvert.
Please reply to my email from a week ago, so we can schedule a call. I'm here to assist you and find a resolution together.
Thank you again though for taking the time to share your perspective.
Best regards
Avraham | Customer Success
I had a few issues with some incorrect billing amount, but the management team promised to sort it out.
Hi V
Thanks so much - Happy to have helped. 🖤
Avraham | Customer Success Manager
Amazing app and amazing support! Alex was really helpful in providing me with all the necessary information proactively.
The app itself is rich with functionalities. I would suggest it for any store.
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad we were able to answer your questions. Our customers always seem to love Alex's detailed technical knowledge.
Always here for you 🖤
Avraham | Customer Success
The customer service is absolutely amazing, I had a problem and Avraham from Reconvert helped me with it thoroughly! I’m so grateful! Defiantly download this app because if you do ever need support, they’re so helpful!
Hey A!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad we were able to help you in the end to achieve the result you were looking for!
Always here for you 🖤
Avraham | Customer Success