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Your Idea of ROI from using your app is insane, you think because our store generates money on its own that you can take credit for all conversions except you only count for less than .001 percent of those conversions. also, most people clicked on the upsell by accident, and then we returned those purchases and still lost money by being charged by your app. It's pretty trash don't waste your time there are other ways to upsell. Too Expensive for the actual money it brings in.
Hi everyone at Alpine Products :)
Thank you for giving us a chance and thank you for your honest review.
I've been trying to reach out multiple times using any possible contact details I found including emails, calls, IG & contact forms but couldn't get an answer from any of your team members.
I want to address some of the points mentioned in your review:
1. We only count orders that are 100% attributed to ReConvert, this is something we're very proud of, if you have cases of specific orders that were attributed incorrectly please reach out and we will investigate such cases if identified as bugs. In such cases you'll also be compensated for such orders :)
2. About customers getting confused with the accept vs the decline buttons, we optimize for conversion so we use a "link" as the decline button, this work for some audiences that are more technical, for other less tech-savvy audiences it might be confusing.
This is what we make it look like by default:
shorturl.at/oIL38
But you can easily make it look like this:
shorturl.at/fopU9
Or even like this:
shorturl.at/nC279
to prevent any confusion from happening.
I wish you'd reach out to our support team, we could have solved everything in about 5 minutes, our support is available via live chat 24/7 and even on calls when necessary.
Please get back to me personally and let me fix the experience you've had so far with our app, I'm sure it can benefit you're business and generate extra revenue without any headaches.
Looking forward to your reply,
Eric | ReConvert CEO
Really like the whole app. It does what it says. You can make many conversations with the help of this.
Thank you for the 4-star rating!
We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Feel free to share your thoughts! care@reconvert.com and ask for me, Jordan, and I'll do my best to try to implement this for you - if we can! 🙏😊
Best wishes!
Jordan | Customer Care
Gives you many options to design your thank you page and really helps make more bucks. I only wished, I could manually add the upsell products for each order.
Thank you for your 5 star review. We released a new update and you can add the upsell products for each order :)
recommend this app for all sellers beginner or pro. helps a lot to attract customers to more products after they have made a purchase
Thank you for your 5 star review 👍 We hope you'll get many upsells!😎
Vladimir is the best to work with! This company has great customer support from the team and very helpful. :)
Thank you for your feedback 🙏 Our support team is always here to help you 24/7😎
realmente funciona, muy buena apliacion, la recomiendo. probablemente de las mejores que instale en mi tienda.
Thank you for the 4-star rating!
We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Feel free to share your thoughts! care@reconvert.com and ask for me, Jordan, and I'll do my best to try to implement this for you - if we can! 🙏😊
Best wishes!
Jordan | Customer Care
This app is absolutely awesome ! It has all we need after customer's purchase. The thank you page is a big plus to my mind for the customer experience. We can set an upsell and everything is really easy to set up. I really recommend this app :D
Thank you so much! Awesome review, we glad you liked the upsell features ;)
Common sense applies when setting this app up. If you are even decent at editing your page, you'll be breezing through this app lol
Thank you for your 5 stars feedback 🙏
A great app helps with conversions. Excellent support. Help me with all the app setup. do not miss.
Thank you for your feedback 🙏 Our support team is always here to help you 24/7😎
amazing really liked it and reccomend everyone to get for a better ROI. no joke really good. Thank you
Thank you for the review and recommendation. We are hoping it will increase your revenue even more.💐