Recensioner (4 676)

Helhetsomdöme
4,9
Antal per omdömesnivå
  • 97 % av omdömena har 5 stjärnor
  • 2 % av omdömena har 4 stjärnor
  • 0 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 1 % av omdömena har 1 stjärnor
11 april 2024

I've been using this app for almost a year now!

Great app and highly recommend.

Urbanist
USA
12 månader användning av appen
ReConvert 💵 svarade 14 april 2024

Thank you for your 5* review - it means the world to us!

Keep ReConvert-ing!!

Always here for you 🖤

Jordan | Customer Care

15 april 2024

My shopify store has been inactive for two years. This company, without my permission, started charging me for their subscription when I never agreed to any fees. Avoid!!

TweetShirt.com
USA
Mer än 3 år användning av appen
ReConvert 💵 svarade 17 april 2024

Hi, I've emailed you, could you check it out and come back to me? 🙏

Avraham | Customer Success Manager

Redigerat 28 maj 2024

This app, though may be useful for some, is not a good product for small businesses or those starting out. If you have little to no sales in your store, this app will still charge you the $4.99/month usage fee. The moment you go over your 30 day "trial" you will be charged. So..just take that with a grain of salt.

Review edit:

I will say Avraham definitely tried to do his due diligence to try to rectify the situation. Through consistent attempts to try to get ahold of me to messages to communicate with me while I was temporarily unavailable.

I still feel this app is not small business friendly. If they perhaps got rid of their minimum tier of charging $5/month for anything under 50 orders to give a small business a chance to grow, but it isn't cost effective if you have few sales, and this app doesn't capture any upsells. I can't raise my star rating until I'd actually have a good chance to use the app, not going to be possible with their current pricing structure.

Edit # 2 -

Avraham is very persistent to try and rectify the issue with me in regards to my app and my experience. You can tell he cares about his product and has belief that it works.

I still very much stand by my previous review. This app is NOT small business friendly. Here are the facts for my use case:

I am a small business, recently started in February, haven't built up a lot of organic traffic yet.

1. Installed app - Fairly easy to install. Funneling was somewhat simple through enough trial and error and clicking through settings to make sure to get everything the way you want.

2. It will count how many carts and sales you've had and will let you know when an offer was put through through their charting.

3. When testing the app, the layout looked clean.

4. Offers were made. As I didn't have many transactions, tries were very limited as to the number of offers attempted.

5. I achieved 0 upsells as a result of this app.

6. 2-3 days after the 30 days was up, I was charged their $4.99 fee.

App was NOT worth $5.00/month for the limited amount of upsells this app offers to my customers.

In summary, while Avraham's dedication to customer service is commendable, the app's pricing structure is not conducive to small businesses just starting out. Without a more flexible pricing tier that accommodates lower sales volumes, I cannot recommend this app for new or small businesses. The potential for upsells does not justify the monthly fee given my current sales volume and experience.

If you are a store that has some decent traffic and sales, this app is worth a shot.

Upgraded review star rating from 1 to 2 based on Abraham's willingness to work with me to find a solution that would work for both of us.

Shiitake Products
USA
Ungefär en månad användning av appen
ReConvert 💵 svarade 9 maj 2024

Hi there SP

I've DM'd you, can you please get back to me? I will solve this for you, I promise it'll be worth your time :)

I really want to solve this issue for you.

Avraham | Customer Success Director

27 maj 2024

It's a really great APP with excellent customer service! Super quick replies when I had questions or things I couldnt work out how to do.

PlayLogy
Nya Zeeland
14 dagar användning av appen
ReConvert 💵 svarade 28 maj 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

I'm glad we were able to answer your questions. So proud of the team as always - was there someone in particular who assisted you? We'd love to know - care@reconvert.com

Always here for you 🖤

Avraham | Customer Success

13 juni 2024

A total newbie and needed the standard discount rate adjusted - which I couldn't find - then Ash quickly responded and helped me out! Great CS employee I would say ;)
Besides that, the app works super easy!

Neema's Pets
Nederländerna
4 dagar användning av appen
ReConvert 💵 svarade 16 juni 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Ash is so clear in the way he explains everything! I love that Ash was able to respond quick and help you resolve your discount issue!

Always here for you 🖤

Avraham | Customer Success

7 juni 2024

One of the best post-purchase upsell apps! Thanks to Vladimir for the great live chat support! Answered to all my questions.

Amazyum
Polen
Ungefär 2 månader användning av appen
ReConvert 💵 svarade 9 juni 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

I'm glad we were able to answer your questions. Our customers always seem to love Vladimir's detailed technical knowledge.

Always here for you 🖤

Avraham | Customer Success

9 juni 2024

I didn't know what I was doing and had to use the Chat and they did it for me so Thanks a Bunch that earned a 5 star from me.

crowncourtshop
USA
26 dagar användning av appen
ReConvert 💵 svarade 11 juni 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Was there someone in particular who assisted you today? Let us know care@reconvert.com :-)

Always here for you 🖤

Avraham | Customer Success

1 april 2024

Awesome app, really nice features and Customer Support is incredible. Shoutout to Alex! Really kind and willing to help. He suggested me changes to my funnels and offered to make every single change himself!

Nuevo
Grekland
Ungefär en månad användning av appen
ReConvert 💵 svarade 2 april 2024

Thank you for your 5* review - it means the world to us!

Alex sure is great! Always goes the extra mile! Thank you so much for your review and the time taken to write it!

Always here for you 🖤

Jordan | Customer Care

25 mars 2024

Customer service with Alex is excellent and the app definitely does what it is supposed to do! Thanks again!

Pure Numb Tattoo Numbing
USA
7 månader användning av appen
ReConvert 💵 svarade 27 mars 2024

Thank you for your 5* review - it means the world to us!

Alex sure is great! I'm glad he was able to solve your issue.

Always here for you 🖤

Jordan | Customer Care

23 maj 2024

Thank you, Ash. Very great customer support.

DAXUEN
Storbritannien
Mer än 2 år användning av appen
ReConvert 💵 svarade 27 maj 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

I'm glad we were able to answer your questions. So proud of the team as always - Ash is great!

Always here for you 🖤

Avraham | Customer Success