ReConvert Mer Korsförsäljning

Hi there

I'm sorry to hear you feel the app required you to upgrade to Shopify Plus and deleted the app after 1 hour. It's a shame to see you go and I can assure you that it is not the case that one requires Shopify Plus to use ReConvert. ReConvert provides post-purchase and thank you page upsells that are some of our best converting widgets.

We have been unable to locate your account via the information provided.

I wish you would reach out to our amazing support team that is available 24/7 for you instead of writing a bad review on the app store.

Our email is care@reconvert.com - please put 'Jordan' in the email subject and I will personally look to help you to sort this out and see if we can get it working for you.

In the meantime, we'd appreciate it if you updated your review.

Jordan | Customer Success Manager

We’re truly sorry to see your experience didn’t meet expectations 😔

We take your feedback seriously and would appreciate the chance to address your concerns.

Could you please contact me at care@reconvert.com with "Jordan" in the subject line?

We’re here to help and eager to learn what we could do to turn this into a 5-star experience, which is always our aim. 😊

Best wishes

Jordan | Customer Care

Hi there,

Thank you for the honest review, I apologize for the inconvenience. We strive to provide excellent customer support, but our company is built by people, and people sometimes make mistakes.

We made a huge mistake with the way we treated you so I wanted to reach out personally to apologize.

If there is anything we can do to get you to give us another chance or make things right please feel free to message me directly at eric@reconvert.io

Good luck with your store, and I'm here if you need me,

Eric | ReConvert CEO

Mise à jour le 1er décembre 2022.

Nous voyons que vous utilisez toujours l'application et il semble que tout va bien, mais nous ne pouvons toujours pas obtenir de réponse de votre part, veuillez nous répondre afin que nous puissions voir s'il y a toujours un problème.

Sinon, merci de mettre à jour/supprimer cet avis :)

Hâte de vous entendre,

Éric.

Bonjour à tous,

Merci pour votre avis. Je m'excuse pour le dérangement :)

Nous avons essayé de vous contacter plusieurs fois pour comprendre le problème, nous avons envoyé des e-mails, soumis des formulaires via le site Web, essayé de vous contacter via Instagram et Facebook et même essayé de vous appeler.

Nous serons plus qu'heureux de résoudre le problème pour vous une fois que vous nous aurez recontacté. S'il vous plaît, revenez vers moi et réglons le problème pour vous afin que vous puissiez commencer à générer plus de revenus dans votre magasin !

Éric | ReConvert PDG

**We apologize for updating the review, we just wanted to provide the perfect response so that our other customers can read and understand**

Thank you so much for the honest review

Yesterday, when you installed the app we were in the middle of a server update so the app was down for a few minutes.

We notified all 5,000 of our existing merchants in advanced, unfortunately, you installed the app during those few minutes so you didn't get notified, we apologize for the inconvenience.

The app is now up and running smoothly :)

Also, the app doesn't have any access to the checkout so you don't have to worry about that.

We'll be grateful if you could now test the app and give it another try and edit/remove the review. 🙏

Either way, we're doing our best to keep all merchants happy when it comes to customer service and app performance. Please reach out to us if there is anything we can do in order to get you to change your mind about this review, You can get in touch through email, phone, and live chat.

Ariyeh | ReConvert CEO

Hi there,

I just tried calling you but couldn't get an answer, I left a voicemail.

The app is free for stores with less than 50 orders per month, we have more than 40,000 Shopify stores using the app, and we have no intention of jeopardizing our reputation. From what I see, in the last 30 days, you've had 11 orders (probably test orders since there is a "coming soon" page on your store) so you should be on the free plan :)

Do you really think that if we'd charge $800 for every store that installs our app we would have over 3000 5-star reviews?

Since we charge based on usage, stores must approve charges based on the highest possible amount.

Please get back to me and let's sort it out for you, also, you can always solve any issues you may have with our 24/7 live chat support and you can reach out to me personally if you have an issue, I'm the founder and can help you with anything you need: eric@reconvert.io or +972538303878

Looking forward to helping you generate some extra revenue,

Eric | ReConvert CEO

Hi

We’re sorry to see your 1-star review, especially since it seems there may have been a misunderstanding. From what we can tell, you didn’t get a chance to fully explore the app’s features, and your only interaction with support was an emailed question about pricing, which we promptly answered. You then chose to leave a 1* review.

We’d love the opportunity to work with you further and help you make the most of ReConvert. Please feel free to reach out, and we’ll be happy to assist in any way we can.

Best regards,
Avraham
Director of Customer Success | ReConvert

We spoke on the phone and agreed that the issue you've had was already solved :)

Please let us know if there is still anything we can do for you.

We hope you now have a 5 star experience since you're still using the app :D

Eric.