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Je suis très satisfaite de la réactivité et du professionnalisme d'Alex. Merci pour votre aide précieuse !
Hé !
Merci pour votre avis 5* et je suis ravi que vous soyez satisfait !
Toujours là pour vous 🖤
Avraham | Succès client
Very helpful support.
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Always here for you 🖤
Avraham | Customer Success
Hi quality service
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Always here for you 🖤
Avraham | Customer Success
I am a beginner, but Vladimir taught me well. It was very helpful ☆☆
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad we were able to answer your questions. So proud of the team as always - Vladimir is great!
Always here for you 🖤
Avraham | Customer Success
Shafta has really helped me in terms of questions that i had and helped me to revert back to old version since my mentor was following that
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Shafta is one of our newest agents and I'm delighted she was able to put you at ease and solve your confusion!!
Always here for you 🖤
Avraham | Customer Success
I used this product in the past and had to take a break as I didn't need a post purchase option, things have since changed and I needed to get my old program back. I had some questions and Avraham and Alex took great care of me. Product is awesome, and 10/10 customer service.
Hey!
Thank you for your 5* review and I'm pleased you are happy! Alex and me - dream team.
I'm glad we were able to help you in the end to achieve the result you were looking for!
Always here for you 🖤
Avraham | Customer Success
vlademir was really helpful for turkish language support. thanks :)
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I am so glad Vladimir was able to respond quickly and help you resolve your issue!
Always here for you 🖤
Avraham | Customer Success
Don't waste your money; this app won't better your business but will take your money from your hard work in achieving your sales. This app has taken money out of my accounts without authorization, approximately $1600, as they have done to other businesses according to the reviews. They are very sly, and I have read in a review here that they changed their free plans by giving only one day's notice. They claim I have been using the app, yet I have screenshots proving they never had access to my customer data, which is essential for the app to function correctly. The app was disconnected after the free trial because it didn't bring any extra sales whatsoever. Yet, they continued to take money from sales they did not contribute to in any way.
M,
Thank you for sharing your experience. I'm sorry to hear about your frustrations.
Our records show that:-
- When you installed the app, permission was provided to charge up to a maximum of $799, in accordance with the pricing terms, was agreed to you by you.
- You had a 30 day trial beginning on 29 December 2022.
- On 21 January 2023 you were charged your first charge of $89.99 as you had between 1,000 and 1,999 orders.
- Since then, and continuing until 17 March 2024, you were charged $89.99 per month (as the number of orders remained the same).
Some months you were also charged a commission of 0.75% on orders where ReConvert technology generated the sale.
On 17 April 2024 you were charged $49.99 as your total orders in this month dropped to between 500 and 999 orders.
On 25 April 2024 you uninstalled ReConvert and made claims that we had fraudulently been taking your money since January 2023.
I would like to help address your concerns and improve your experience. I would personally like to speak with you to understand your goals better and see how we can assist you in achieving the results you want using ReConvert.
Please reply to my email from a week ago, so we can schedule a call. I'm here to assist you and find a resolution together.
Thank you again though for taking the time to share your perspective.
Best regards
Avraham | Customer Success
A total newbie and needed the standard discount rate adjusted - which I couldn't find - then Ash quickly responded and helped me out! Great CS employee I would say ;)
Besides that, the app works super easy!
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Ash is so clear in the way he explains everything! I love that Ash was able to respond quick and help you resolve your discount issue!
Always here for you 🖤
Avraham | Customer Success
The setup on this (for a newbie to this type of app) was very unfriendly. Luckily Ash was great and set it all up, as well as answering ALL of my MANY questions very patiently. I have to wait to test it tomorrow. I'm excited to see the upsells it helps me acquire! I'd give it 5 stars, but the setup is rough and no clear examples. But great customer service!
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad we were able to answer your questions. So proud of the team as always.
Always here for you 🖤
Avraham | Customer Success