Recensioner (5 419)

Helhetsomdöme
4,9
Antal per omdömesnivå
  • 96 % av omdömena har 5 stjärnor
  • 2 % av omdömena har 4 stjärnor
  • 0 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 1 % av omdömena har 1 stjärnor
21 december 2024

Saumya her support was great.

Even did some logical suggestions with regards to store improvements.

All in all great.

Basel Belle
Nederländerna
4 månader användning av appen
ReConvert 💵 svarade 23 december 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Keep on ReConverting away!!! $$$$

Always here for you 🖤

Avraham
Customer Success Director
ReConvert

25 oktober 2024

Support always seem to be able to help when i have questions or issues! Riya got my problem fixed and even improved my offers.

I did however like the previous look of the offers before the update, but none the less, this is the best PPU app out there.

Blue Dream Worldwide
Storbritannien
7 månader användning av appen
ReConvert 💵 svarade 28 oktober 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

I'm glad the team was able to help you!

Keep on ReConverting away!!! $$$$

Always here for you 🖤

Avraham
Customer Success Director
ReConvert

14 november 2024

Alex was amazing at how quickly he helped me get my upsells set up. I love how it works. The only thing I would like to see is a customizable text box along the way for the customer. Alex said it is in the works and put me on a email list for when this is completed. This seems to be the best upsell I have come across in months. Riya was excellent at helping me resolve a couple issues I was still encountering. The service with this app is great! Thank you!

Yeti Design by Brittany
USA
21 dagar användning av appen
ReConvert 💵 svarade 20 november 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

I'm glad Alex and Riya were able to assist!

Keep on ReConverting away!!! $$$$

Always here for you 🖤

Avraham
Customer Success Director
ReConvert

22 november 2024

The support team at ReConvert Upsell & Cross Sell truly sets the bar high. My experience with Ash and Riya was fantastic—patient, extremely helpful, and knowledgeable about every aspect of the app. Ash went above and beyond to ensure everything was perfectly configured, making me feel valued and supported throughout the process.

While the app itself is excellent, what really impressed me was the quality of customer support. Their dedication to helping users get the most out of ReConvert speaks volumes about their commitment to success. It’s rare to come across a team that combines both great technology and exceptional service so well.

Highly recommended if you want not only an effective upsell solution but also outstanding, hands-on support!

ADHD Life Sync
Italien
13 dagar användning av appen
ReConvert 💵 svarade 25 november 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

I'm glad Ash, Riya and the team were able to assist!

Keep on ReConverting away!!! $$$$

Always here for you 🖤

Avraham
Customer Success Director
ReConvert

Redigerat 25 januari 2025

UPDATE: IT'S BEEN FEW MONTHS UNINSTALLING THEY ARE STILL CHARGING YOU EVERY MONTH MINIMUM OF 4.04£ totally CRAZY.
DO NOT USE THIS APP

complete scammers. they take money from your store even though their app doesn't work "Riya" especially ignored me for weeks even though I told her the app is not working on my store. they said they would fix it and 1 week later I texted again they forgot, but they did not forget to charge me for 5-7 dollars because I had sales. "Shafta" is talking as if it was my fault and she only replies when they charge you some kind of money. Complete rip off. (The upsell app does not even show for my clients btw) total disappointment. DO NOT RECOMMEND

Tights & Toes
Storbritannien
14 dagar användning av appen
ReConvert 💵 svarade 31 december 2024

Update:->

Hi Kaan,

Thank you for updating your feedback - I've updated ours here too. I’m truly sorry to hear about the issues you’ve experienced with ReConvert, and I want to emphasize that I’m here to personally address them.

I’ve reached out to you directly several times to resolve these concerns, yet I haven’t received any response from you. I understand your frustration, but leaving additional negative feedback on the app store without engaging with our attempts to help makes it difficult for us to resolve the situation. My goal is to work with you to address the issues you’ve raised, including the charges, delays in communication, and technical challenges, so we can find a resolution that works for you.

I’ve emailed you again to revisit these matters, and I remain committed to making things right. If there’s anything else you’d like to share, please don’t hesitate to reply so we can work toward a solution together.

Your feedback is important to us, and I hope we can turn this around for you.

Kind regards

Avraham
Customer Success Director
ReConvert

5 oktober 2024

We've used ReConvert on our Shopify store for years. We had a lot of success with time sensitive upsells. Everything was easy to set up and always ran smoothly. I was trying to add a new upsell today and couldn't figure out how to make it do what I wanted it to do. I thought it was a function of me being too stupid to live, so I missed with it for hours before contacting support. I'm so glad I did! I typed one sentence and Riya immediately told me what the problem was. The whole process took less than two minutes. If only all customer service was like that.

Copano Bay Press
USA
Mer än 4 år användning av appen
ReConvert 💵 svarade 7 oktober 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

I'm glad Riya was able to help you!

Keep on ReConverting away!!! $$$$

Always here for you 🖤

Avraham
Customer Success Director
ReConvert

20 november 2024

The customization options are excellent, and the features have increased our revenue. Special thanks to Saumya for exceptional support—quick, patient, and helpful. Highly recommend!

The Joy Crafters
Vietnam
4 månader användning av appen
ReConvert 💵 svarade 25 november 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

I'm glad Saumya was able to assist!

Keep on ReConverting away!!! $$$$

Always here for you 🖤

Avraham
Customer Success Director
ReConvert

9 december 2024

I recently had the chance to use this app, but my experience was far from satisfactory. One major issue I encountered is the company behind the app. Unfortunately, they seem to lack transparency and reliability in their customer engagement.
A particular area of concern is the invoices sent out to customers. I strongly advise anyone using this app to double-check the invoices you receive—they may contain discrepancies. This lack of attention to detail and clear communication leaves a lot to be desired.
While the app itself might serve its purpose in some respects, the poor customer management practices overshadow its potential. It's disappointing to encounter such a lack of accountability.
For anyone considering this app, proceed with caution, and ensure you keep an eye on your billing details. Transparency and reliability are crucial, and sadly this company falls short.

Talis Us
USA
6 månader användning av appen
ReConvert 💵 svarade 11 december 2024

Hi Talis

Thank you for sharing your feedback. I'm truly sorry to hear about your negative experience with our app and our amazing customer care team. While we take your concerns very seriously, especially regarding billing transparency and communication, I've reviewed that chat you've had with the team and can only say they've been totally professional and were there to help you every step of the way.

It seems there may have been a misunderstanding about how our pricing is structured, which combines your store’s total order volume with 0.75% of the additional revenue generated by ReConvert. I will be reaching out to you directly to sort this out and provide a clear breakdown of your charges.

I promise to do my best to resolve this for you and ensure everything is accurate. Thank you for giving us the opportunity to address your concerns and improve.

Best regards
Avraham
Customer Success Director

15 januari 2025

Thank you, Alex for assisting me with the issue.

AHAVA USA
USA
6 månader användning av appen
ReConvert 💵 svarade 20 januari 2025

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Keep on ReConverting away!!! $$$$

Always here for you 🖤

Avraham
Customer Success Director
ReConvert

19 december 2024

Love the app. Great features. Big thanks to Ash for his support setting it up.

Kids Secret
Australien
Ungefär 2 månader användning av appen
ReConvert 💵 svarade 22 december 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Keep on ReConverting away!!! $$$$

Always here for you 🖤

Avraham
Customer Success Director
ReConvert