ReConvert Mer Korsförsäljning
Uppfyller Shopifys högsta kvalitetsstandarder när det gäller hastighet, enkelhet och värde för handlaren
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Edited to add an update involving my interactions with Jordan specifically. First - I was told my issue would be resolved on a day that the development team didn’t work and the update I requested on that day (the day the development team didn’t work) and I was told the development team (who was not even working) looked at the variant image issue and the issue was resolved. I showed them screenshots of the issue not being resolved and they continued to be dishonest about fixes. On Tuesday - when the development team was back to work - I was sent a video from Jordan claiming the video showed the fix being completed.
In the video - the video the development team recorded and Jordan presumably previewed before sending it over - the video clearly shows the variant images not changing. I was in touch with a support agent named Justin who agreed that the fix was not completed - which could not have been more obvious.
Next, Jordan said that he and another associate watched the video and the fix was completed. Again, IT CLEARLY WAS NOT COMPLETED.
Next, Jordan blamed my variant images being too similar in design - as if that has anything to do with the variants changing.
Next, Jordan reached out to me to say the fix was finally completed - and once again - the issue is still unresolved. It has been more than 9 days at this point.
Let’s be very real right now and straight to the point - Safta told me how pleasant I was the day before and asked me what happened. What happened is that your staff is dishonest when it comes to every single communication they send. Including you, Jordan. You blocked my communication when I asked you to call me and you refused - even though I has just spoken to Riya so I know phone contact is possible. You just didn’t want to do your job. Just like viewing the video and trying to convince me that it was fixed when the video showed the exact error I told you was happening.
Your team will blame anyone because this is a behavior you taught them. Your leadership has failed this app and is honestly laughable. Again, you’re blaming me saying I was too mean or too aggressive with attempting to get my issue resolved. The point is - I was promised Friday night that the fix would be made first thing the next morning only to be told that the issue was already looked at by the dev team and they found the feature to be working — when the dev team wasn’t even there.
I’ve been strung along by the entire staff and lied to at every single step along the way. The fact is, I was incredibly pleasant during set up and I have screenshots to prove it. I became increasingly unpleasant the more I was lied to. Staff should not be telling people fixes will be made when the dev team is not there. Staff should not then be telling merchants that the dev team WHO WAS NOT WORKING looked at the issue and fixed it WHEN THE OSSUE WAS NOT FIXED.
Anyone in my position would be just as unhappy with the customer support experience I’ve had. And Safta asked me for a review like 10 times during the original set up and even stated that her pay is based on good reviews - which I have screenshots of as well - so I know how your app is getting so many good reviews. They hound you to review immediately.
All of my points can be proven. Anyone feel free to reach out and I’m happy to share and swap experiences.
Original Review:
The staff has been deceitful every step of the way. Ashley told me the development team would fix my problem on Saturday - but the development team doesn't work on the weekends. Safta told me on Saturday that the development team had looked at the issue - again, the development team is not in office on the weekends, so this claim cannot be true. Riya said the feature setting was not turned on and so she just turned it on - which does not align with Ashley and Safta who both looked at the feature and confirmed it was activated. Riya said the issue would be fixed on Monday when the dev team was again available.
So, on Monday, I went to receive an update and Jordan, the supervisor, told me that the issue may take weeks to resolve. He also pointed out how many sales I've made using the app implying that my issue was not a big deal - at which point I showed him that 75% of those sales were made by me doing testing. He said he did not realize that and offered no apology for the obvious overlook. He also did not apologize for the disrespectful behavior of the support staff. The feature in question that is not functioning properly is a fairly simple and absolutely necessary feature - the images for the variant selected in the post purchase offer don't change - which causes my customers to feel confused about their purchase, leading to either no purchase at all or an email about their confusion. This simply cannot take weeks to fix, and I had already been advised that the issue would be resolved Monday. Ultimately, Jordan refused to call me to discuss the matter and refused to five me the Director of the customer experience's name or contact information and ended the chat with "He will contact you IF he finds a reason to" and then blocked me from chatting entirely.
The clear pattern here is the lack of care from support staff. I've had issues with apps prior, we all have, especially at onboarding. Thats acceptable and is part of the onboarding experience. However, the never-ending runaround and dishonesty from the staff is something I truly can say I have never experienced with any other app I've ever used.
Bottom line, just based on the support experience alone, I would not recommend this app. There are more bugs that I have not listed such as funnels not showing when they should, confirmed to be a fault by the support staff. But truly, as a business owner and avid app user on Shopify, this is the absolute worst, horrid customer service experience have ever had...by far.
*Edit: 4 March 2025
Amanda has now uninstalled the app after repeatedly escalating beyond reason, making baseless accusations, and refusing to engage constructively with our support team.
To clarify:
Our team spent multiple shifts troubleshooting her issue, escalating it to our developers, and providing clear communication on expected timelines. She was never guaranteed an immediate fix, yet she continued to demand one, disregarding standard development processes.
Her claims of dishonesty are false. She was kept informed every step of the way, but continually misrepresented interactions, ignored technical explanations, and accused our team of lying whenever an answer didn’t align with her demands.
We do not manipulate or force reviews. Like many apps, we encourage merchants to leave feedback, but integrity is our priority.
Ultimately, Amanda’s behavior became abusive, leading to our decision to disengage. We have never ever had to do this before. This was a first time in our entire company's history. While we strive to support every merchant, we will not tolerate harassment of our staff.
She has now uninstalled the app, yet continues to spread misinformation.
We wish her success elsewhere.
----
Original reply:-
Hi Amanda (Brows by 'Bossy'),
We take all feedback seriously and always strive to support our merchants to the best of our ability. However, given the nature of this situation, we want to be fully transparent.
From the moment you installed our app on February 21 2025, while still on a free trial, you raised complaints and made escalating demands. By February 22 2025, just one day later, you were already insisting: “ask them to please have everything up and functioning and tested and working 100% no later than tomorrow at 10AM” and following up with statements like: “then I’ll probably find a new app,” and “just stop being dishonest... stop it.”
Despite this, our support and development teams spent significant time troubleshooting, escalating, and working toward a fix - including almost two full days of my time as a supervisor and multiple shifts of live support. We remained committed to resolving your issue, even as you disregarded explanations, dismissed our efforts, and made the process needlessly difficult at every turn.
While we understand that technical issues can be frustrating, we do not tolerate baseless accusations, verbal abuse, or threats toward our team - especially when they’re working to help you. You continually accused our staff of lying, refused to accept development timelines, and rejected the reality that some fixes require proper investigation and testing. When it became clear that the conversation had turned hostile and unproductive, we made the necessary decision to end engagement and block further interactions - something we do not take lightly.
Even after all this, we are still working to resolve your reported bug, as we do for all our merchants, free trial or not, because our goal has always been to help. We will always stand by our team’s professionalism and the effort we put into addressing merchant concerns, but we will not engage with personal attacks.
We hope you can recognize the work our team has put in and reconsider whether your review fairly reflects that. Based on our interactions, it seems likely that you will persist, but we do hope you take a moment to reflect on your approach.
If you’re open to revisiting your review, we’d appreciate it. In the meantime, we’ll continue working to ensure your store runs as it should.
We wish you success in your business.
Jordan
Customer Care Supervisor
ReConvert
The pricing is misleading on the shopify pricing table and we experienced only 3 orders that converted out of more than 550 orders in one month. Since the pricing is based on how many orders your store has, it ended up charging us more then we even converted.
Hey Jessica
I’m really sorry to hear that you had a frustrating experience with ReConvert - our goal is always to provide value, not frustration.
I’ve just sent you an email so we can sort this out together. Please check your inbox, and I’d love to connect to go over your setup and see how we can improve your results.
Looking forward to hearing from you!
Best,
Jordan
Customer Care Supervisor
ReConvert
What a pathetic experience. This is so expensive and they just charge me 101 USD for 13 days even usage in this period was almost zero. I have just uninstall the app and never going to use it. when there is no transparency. Please stay from this app.
Hi
Thank you for sharing your feedback and sorry to hear that you're frustrated. I have checked the chat logs and cannot see any interaction with our customer care team.
Our system operates based on the subscription status within the Shopify app store, and charges are applied according to our app's terms and conditions that you approved when you installed the app. You can find out more here: https://help.reconvert.io/en/article/reconvert-pricing-for-shopify-how-much-does-reconvert-cost-1wpfs0v and we have a handy calculator that merchants can check in advance how much the app is likely to cost them here:- https://reconvert.webflow.io/#pricing
I've reached out to you directly to address this issue, and we’re currently waiting for your response. Please reply to our message so we can review your case again and work on a resolution.
We truly value your business and hope to turn this experience around for you.
Best regards,
Jordan
Customer Care Supervisor
ReConvert
UPDATE: IT'S BEEN FEW MONTHS UNINSTALLING THEY ARE STILL CHARGING YOU EVERY MONTH MINIMUM OF 4.04£ totally CRAZY.
DO NOT USE THIS APP
complete scammers. they take money from your store even though their app doesn't work "Riya" especially ignored me for weeks even though I told her the app is not working on my store. they said they would fix it and 1 week later I texted again they forgot, but they did not forget to charge me for 5-7 dollars because I had sales. "Shafta" is talking as if it was my fault and she only replies when they charge you some kind of money. Complete rip off. (The upsell app does not even show for my clients btw) total disappointment. DO NOT RECOMMEND
Update:->
Hi Kaan,
Thank you for updating your feedback - I've updated ours here too. I’m truly sorry to hear about the issues you’ve experienced with ReConvert, and I want to emphasize that I’m here to personally address them.
I’ve reached out to you directly several times to resolve these concerns, yet I haven’t received any response from you. I understand your frustration, but leaving additional negative feedback on the app store without engaging with our attempts to help makes it difficult for us to resolve the situation. My goal is to work with you to address the issues you’ve raised, including the charges, delays in communication, and technical challenges, so we can find a resolution that works for you.
I’ve emailed you again to revisit these matters, and I remain committed to making things right. If there’s anything else you’d like to share, please don’t hesitate to reply so we can work toward a solution together.
Your feedback is important to us, and I hope we can turn this around for you.
Kind regards
Avraham
Customer Success Director
ReConvert
I recently had the chance to use this app, but my experience was far from satisfactory. One major issue I encountered is the company behind the app. Unfortunately, they seem to lack transparency and reliability in their customer engagement.
A particular area of concern is the invoices sent out to customers. I strongly advise anyone using this app to double-check the invoices you receive—they may contain discrepancies. This lack of attention to detail and clear communication leaves a lot to be desired.
While the app itself might serve its purpose in some respects, the poor customer management practices overshadow its potential. It's disappointing to encounter such a lack of accountability.
For anyone considering this app, proceed with caution, and ensure you keep an eye on your billing details. Transparency and reliability are crucial, and sadly this company falls short.
Hi Talis
Thank you for sharing your feedback. I'm truly sorry to hear about your negative experience with our app and our amazing customer care team. While we take your concerns very seriously, especially regarding billing transparency and communication, I've reviewed that chat you've had with the team and can only say they've been totally professional and were there to help you every step of the way.
It seems there may have been a misunderstanding about how our pricing is structured, which combines your store’s total order volume with 0.75% of the additional revenue generated by ReConvert. I will be reaching out to you directly to sort this out and provide a clear breakdown of your charges.
I promise to do my best to resolve this for you and ensure everything is accurate. Thank you for giving us the opportunity to address your concerns and improve.
Best regards
Avraham
Customer Success Director
Pricing is super confusing. When it says you'll be charged based on usage fees, I would think that means for the actual app itself making me money. In the 6 months I had the app I only got 3 upsell orders but but they were charging me every month sometimes as high as $14.99 in usage fees and I'm not sure for what. So any extra money I made on the upsells went back to them and beyond. How are you charging people for sales you didn't make? And the flows are not easy to setup at all. Going to go back to honeybear upsells.
Hi,
I'm sorry to hear you’re unhappy with our pricing. While of course it's your choice which apps you choose to use (and whether that includes our own!), I'd like to address your concerns directly and make things right.
I'll reach out to you personally to help resolve this matter.
Best
Avraham
Customer Success Director
ReConvert
charged without our consent, app only upsold once and then wasn't live for days, will request refund of $29 USD
Hi
Thank you for sharing your feedback and bringing this to our attention.
We’re sorry to hear about your experience. Our system operates based on the subscription status within the Shopify app store, and charges are applied even if the app isn’t actively generating revenue, and/or inactive, as long as it remains installed. That said, we completely understand your frustration and want to help resolve this for you.
Our team has already reached out to you directly to address this issue, and we’re currently waiting for your response. Please reply to our message so we can review your case again and work on a resolution.
We truly value your business and hope to turn this experience around for you.
Best regards,
Jordan
Customer Care Supervisor
That annoying thing is always there, always asking me to write a review.
您好
非常感谢您的反馈！我很抱歉给您带来了这样的困扰，我完全能理解您的感受。
我已经通过消息联系了您，希望可以进一步帮助解决您的问题，并向您展示 ReConvert 的真正价值。如果您愿意，我们可以安排一个快速的通话来讨论。我希望您能稍微会一点英语，这样我们可以一起解决问题 😊。
期待您的回复！
真诚的问候，
Avraham
客户成功总监
Downloaded, but the app doesn't open due to cookie issues. Tried on multiple browsers, same issue.
Hi Syra
Thanks for your feedback, and we’re really sorry for the issue you experienced. This was caused by a Shopify API problem that temporarily affected some stores, but it has now been fully resolved.
If you’d be open to reinstalling, ReConvert should work as expected. If you run into any issues, you can refresh your store’s connection using this link:
🔗 https://app.reconvert.com/api/auth/refresh-scope?shop=YOUR-STORE-URL (replace "YOUR-STORE-URL" with your actual store URL, without https:// or / at the end)
We’d love the chance to turn your experience around! If everything is working smoothly now, we’d really appreciate it if you could update or reconsider your review, as this issue was completely out of our control but has been fully fixed.
Let us know if you need any help - we’re here for you! 😊
Best,
ReConvert Team
kostenlosen plan ausgewählt und über 100 Euro bei uns abgebucht, Traurig
Hallo!
Vielen Dank für Ihr Feedback! Es tut mir leid, dass es zu Missverständnissen bei der Preisgestaltung von ReConvert gekommen ist. Ich habe Ihnen eine Nachricht gesendet, um die Situation zu klären und hoffe, dass wir einen Termin für ein kurzes Gespräch finden können, damit ich Ihnen persönlich helfen kann.
Bitte beachten Sie, dass ich kein Deutsch spreche – ich hoffe, Sie sprechen ein wenig Englisch, damit wir zusammen eine Lösung finden können. 😊
Ich freue mich darauf, von Ihnen zu hören!
Herzliche Grüße
Avraham
Director of Customer Success
ReConvert