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Hey!
Thank you for your 5* review and I'm pleased you are happy!
Always here for you 🖤
Avraham | Customer Success
Great app with lots of options! I like that they offer support for multi-language stores since it's an important part of my business. Lee-ann was there to assist me really quickly and explain to me how to set the trigger for the additional languages, as well as Anastasia who helped me later on. Amazing customer service at all times, thank you very much! :)
We're delighted to hear you're enjoying the app and its support for multi-language stores!
We understand the importance of reaching a global audience, and we're committed to providing tools and resources to help you do just that. We're thrilled that Lee-Ann was able to quickly assist you and provide clear instructions on setting up triggers for additional languages.
Your positive feedback motivates us to continue developing our app and investing in customer support. We want to ensure that everything we create is not only powerful but also accessible and easy to use for everyone, regardless of language.
Thank you for choosing our app and for taking the time to share your review. We appreciate your business and look forward to supporting you in your continued success!
Sincerely,
ReConvert Team
I think the app can be very powerful for any store. It has a plug and play monster funnel that should fit most stores. However, for our store it doesn't quite work out. So, I need to start testing manual offers. This will take some time but I am sure eventually the app will cover it's monthly cost.
Thank you for sharing your thoughts! We're glad to hear that you see the potential power of our app's plug-and-play monster funnel, although it didn't quite fit your specific store needs. Testing manual offers can indeed take some time, but we're confident that with perseverance, you'll find the right approach for your store. Our goal is to provide value that exceeds the monthly cost, and we're committed to helping you achieve success. If you have any questions or need assistance along the way, please feel free to reach out. We appreciate your feedback and thank you for choosing our app!
Support is good - I think it is time for an update in terms of how things should look as it feels very 2017 and I can't change the accept button color to anything other than black or white which others have this ability. It would be great to see this app have a refresh of its internal dashboard which is optional but main thing is the checkout thank you page, these could be displayed better or we should have access to more options in terms of modern styling.
Thank you for your valuable feedback! We're glad to hear that you've found our support to be helpful. We understand your concerns about the appearance of the checkout thank you page and the limitations you've encountered with button color customization. Your feedback about modernizing the internal dashboard and providing more styling options is duly noted.
We're constantly striving to improve ReConvert, and your suggestions are invaluable to us. Enhancing the user experience and providing more flexibility in design options are priorities for us. We'll definitely take your suggestions into consideration as we work on future updates.
If you have any further thoughts or specific features you'd like to see added, please feel free to share them with us. We're here to ensure that ReConvert meets your needs and exceeds your expectations. Thank you for choosing ReConvert, and we appreciate your support!
Shafta was very helpful for me
Hey!
Thank you for your 5* review and I'm pleased you are happy!
So glad Shafta was able to help you with your issues!
Always here for you 🖤
Avraham | Customer Success
This app, though may be useful for some, is not a good product for small businesses or those starting out. If you have little to no sales in your store, this app will still charge you the $4.99/month usage fee. The moment you go over your 30 day "trial" you will be charged. So..just take that with a grain of salt.
Review edit:
I will say Avraham definitely tried to do his due diligence to try to rectify the situation. Through consistent attempts to try to get ahold of me to messages to communicate with me while I was temporarily unavailable.
I still feel this app is not small business friendly. If they perhaps got rid of their minimum tier of charging $5/month for anything under 50 orders to give a small business a chance to grow, but it isn't cost effective if you have few sales, and this app doesn't capture any upsells. I can't raise my star rating until I'd actually have a good chance to use the app, not going to be possible with their current pricing structure.
Edit # 2 -
Avraham is very persistent to try and rectify the issue with me in regards to my app and my experience. You can tell he cares about his product and has belief that it works.
I still very much stand by my previous review. This app is NOT small business friendly. Here are the facts for my use case:
I am a small business, recently started in February, haven't built up a lot of organic traffic yet.
1. Installed app - Fairly easy to install. Funneling was somewhat simple through enough trial and error and clicking through settings to make sure to get everything the way you want.
2. It will count how many carts and sales you've had and will let you know when an offer was put through through their charting.
3. When testing the app, the layout looked clean.
4. Offers were made. As I didn't have many transactions, tries were very limited as to the number of offers attempted.
5. I achieved 0 upsells as a result of this app.
6. 2-3 days after the 30 days was up, I was charged their $4.99 fee.
App was NOT worth $5.00/month for the limited amount of upsells this app offers to my customers.
In summary, while Avraham's dedication to customer service is commendable, the app's pricing structure is not conducive to small businesses just starting out. Without a more flexible pricing tier that accommodates lower sales volumes, I cannot recommend this app for new or small businesses. The potential for upsells does not justify the monthly fee given my current sales volume and experience.
If you are a store that has some decent traffic and sales, this app is worth a shot.
Upgraded review star rating from 1 to 2 based on Abraham's willingness to work with me to find a solution that would work for both of us.
Hi there SP
I've DM'd you, can you please get back to me? I will solve this for you, I promise it'll be worth your time :)
I really want to solve this issue for you.
Avraham | Customer Success Director
perfect
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Always here for you 🖤
Avraham | Customer Success
great service
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham | Customer Success
Buena app
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Glad the team and the app is 'buena' - we like buena!
Always here for you 🖤
Avraham | Customer Success
NICE SERCIVE ASH !
Hey "Agent Seduction" :-)
Thank you for your 5* review and I'm pleased you are happy!
Ash really tries so hard for all our merchants!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham | Customer Success