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I miss the old interface, but the customer care is great, I had some problem and the support guide me through all the steps!!
Thank you for your feedback! Glad your experience with our 24/7 care tea was great.
We appreciate your honesty regarding the old interface and are eager to hear how we can improve. Please let us know what changes or features would enhance your experience to 5 stars. 🙏😊 Could you let us know here:- https://feature-request.reconvert.io/ and make sure you tag your request with the tag 'flow builder'.
Please email care@reconvert.com and write Jordan in the subject and we can try to build what you are looking for!? Our Product Managers regularly check feature requests so if we're able to do something, we try our best to do so!
Best wishes!
Jordan | Customer Care
I recently explored ReConvert and found their pricing model a bit unclear upfront. Here’s what I learned:
Trial Period: They offer a generous 30-day free trial, which is great for testing the app’s features and assessing its value.
Post-Trial Fees: After the trial, the cost depends on your store’s total order volume, plus 0.75% of additional revenue generated by the app. While this seems performance-based, it may not suit smaller businesses with fluctuating sales.
Important Note: Billing begins automatically after the trial, even if the app remains inactive. This can catch users off guard if they forget to disable or fully utilize the app.
Pros:
The trial period is a good opportunity to experiment.
The app seems focused on increasing Average Order Value (AOV) and profits.
Cons:
Automatic billing, regardless of usage, feels restrictive.
Transparency in pricing could be improved with a clearer breakdown of potential costs upfront.
Final Thoughts: While ReConvert may work well for businesses ready to leverage its tools actively, I’d advise keeping a close eye on your trial end date to avoid unexpected charges.
As to Customer Service, Saumya did an excellent job to assist me during the installation and answering my questions.
Hi
Thanks for your feedback! We’re happy you enjoyed the trial and that Saumya provided great support. Our pricing is shown clearly on our slider here (https://reconvert.webflow.io/?utm_source=shopify-app-listing&utm_medium=shopify-app-listing-english&utm_campaign=shopify-app-listing-english&utm_id=shopify-app-listing#shopify), and our 24/7 support team is always available to help with any questions.
I’ll be reaching out to you directly as well - I’d love to address your concerns and hopefully get you even happier with ReConvert!
Best
Jordan
Customer Care Supervisor
This app looks like a good.
But Anastasia of this support don't know well about features of this app.
I have requested to her about a feature of this app but she said me that the feature doesn't exist continue.
Bad support!
Thank you for your feedback!
We appreciate your honesty and are eager to hear how we can improve. Please let us know what changes or features would enhance your experience to 5 stars. 🙏😊 Could you let us know here:- https://feature-request.reconvert.io/ and make sure you tag your request with the tag 'flow builder'.
Please email care@reconvert.com and write Jordan in the subject and we can try to resolve this and work through any issues together.
Best wishes!
Jordan | Customer Care
It doesn't work for custom products.
Thank you for your feedback!
We appreciate your honesty and are eager to hear how we can improve. Please let us know what changes or features would enhance your experience to 5 stars. 🙏😊
Please email care@reconvert.com and write Jordan in the subject and we can try to resolve this and work through any issues together.
Best wishes!
Jordan | Customer Care
j'aime bien l'apllis mais j'aimerais beaucoup plus l'explorer
Merci pour la note 4 étoiles !
Nous sommes ravis que vous ayez apprécié notre application et aimerions savoir comment nous pouvons en faire une expérience 5 étoiles pour vous. Sentez-vous libre de partager vos pensées! care@reconvert.com et demandez-moi, Jordan, et je ferai de mon mieux pour essayer de mettre cela en œuvre pour vous - si nous le pouvons ! 🙏😊
Meilleurs vœux!
Jordan | Customer Care
Mi página web funciona en Latinoamérica, pero la aplicación no trae la opción para idioma o para traducirle al idioma Español, alguien sabe si esto es posible?
¡Gracias por la calificación de 4 estrellas!
Estamos encantados de que haya disfrutado de nuestra aplicación y nos encantaría saber cómo podemos convertirla en una experiencia de 5 estrellas para usted. ¡Siéntete libre de compartir tus pensamientos! care@reconvert.com y pregunta por mí, Jordan, y haré todo lo posible para intentar implementar esto por ti, ¡si podemos! 🙏😊
¡Los mejores deseos!
Jordan | Customer Care
This is a cool app. I really like it. I think it's one of the best apps out. I'm new to using it but I think It has a nice UI
Thank you for your feedback!
We appreciate your honesty and are eager to hear how we can improve. Please let us know what changes or features would enhance your experience to 5 stars. 🙏😊
Please email care@reconvert.com and write Jordan in the subject and we can try to resolve this and work through any issues together.
Best wishes!
Jordan | Customer Care
I am still trying to figure it out, but Alex was very helpful and knowledgable. I feel that It may take time to get it underway
Thank you for your feedback! Alex is great!
We appreciate your honesty and are eager to hear how we can improve. Please let us know what changes or features would enhance your experience to 5 stars. 🙏😊
Please email care@reconvert.com and write Jordan in the subject and we can try to resolve this and work through any issues together.
Best wishes!
Jordan | Customer Care
Thank you Anastasia! The app could use some work but Anastasia was awesome!
Thank you for your feedback! Anastasia sure is great!
We appreciate your honesty and are eager to hear how we can improve. Please let us know what changes or features would enhance your experience to 5 stars. 🙏😊
Please email care@reconvert.com and write Jordan in the subject and we can try to resolve this and work through any issues together.
Best wishes!
Jordan | Customer Care
When I first installed the app I left a 5 star review, the app performance is good and the concept is amazing. However I integrated my orders from Etsy store into Shopify - so that i could manage stores in one place and THIS APP charged me for orders that did not sell on this platform! Though it was quickly resolved from Eric and i was refunded for the amount, I was turned off by this experience and have decided to uninstall as I need to know I wont incur (unfair) extra charges when running my business.
Thank you for your feedback!
We appreciate your honesty and are eager to hear how we can improve. Please let us know what changes or features would enhance your experience to 5 stars. 🙏😊
Please email care@reconvert.com and write Jordan in the subject and we can try to resolve this and work through any issues together.
Best wishes!
Jordan | Customer Care