ReConvert 追加销售和交叉销售 Upsell

Thank you for your wonderful feedback! We're thrilled to hear that Alex from ReConvert provided you with amazing support and took the time to walk you through all of your questions. Customer satisfaction is our top priority, and we're committed to helping you optimize the app to its full potential. We appreciate your kind words about our customer service and are excited to see the results once you start using the app. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing ReConvert, and we wish you great success with your endeavors!

Hi there, this is Eric the CEO.

First of all, thank you for the honest feedback. I tried calling your number but got no response, could you please get back to us? :)

The order editing feature is built to support Shopify, it's near impossible for us to support all other apps directly, so we expect other apps to build support for Shopify order editing (it's a basic requirement for fulfillment apps). We can reach out to Printify and ask when they're planning on supporting order editing & I'm 100% sure it's on their roadmap.

If Printify does not support order editing It's a much bigger issue than ReConvert upsells and you should be aware of this and communicate this to them. One thing you can do to solve this, for now, is to set the app to create a new order instead of adding the item to the original order (let me know if you need help with that).

To make things clear, we do not charge based on generated revenue because many of our stores are using the app for features such as birthday collectors, surveys, order tracking etc. Therefore, it wouldn't make sense for us to charge based on revenue, since these widgets don't generate any revenue.

That said, you will still get an insane ROI on the app if you set it up right, I don't mind jumping on a call and going over all the issues you have, I promise we can figure things up together

One last thing, you said that the tagging system isn't working, can you please explain what didn't work for you so we can fix it? We take bugs very seriously.

Please get back to me, I'll do my best to make sure you get a better experience with our app next time :)

Eric.

Thank you for your review😎 Our support team is always here for you 24/7😎

Thank you for your amazing review 🙏

Thank you for your amazing review and feedback🙏 Our support team is always ready to help 😎

Hi there,

Eric here the CEO,

Thanks for giving us a chance and I apologize for the inconvenience. I think this is just a confusion. You signed up with both your staging store and the main store and only unsubscribed from the main store, so you kept getting emails for the staging store (which is connected to the same email).

I see now that you've unsubscribed from both so you should be good to go! I also see that you're getting some amazing results with the app :)

Please get back to me so we can work out some sort of compensation and make sure we make things right with you. As Shopify store owners ourselves, it's important to us that our customers will have exceptional experience with our services.

Please get back to me:
eric@reconvert.io
+972538303878

Looking forward to talking to you,
Eric | ReConvert CEO

Thank you for the 4-star rating! Alex is great, and I'm glad you've built up a great relationship.

We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Feel free to share your thoughts! care@reconvert.com and ask for me, Jordan, and I'll do my best to try to implement this for you - if we can!

Best wishes!

Jordan | Customer Care

That's great to hear! We're so glad that you found Alex to be helpful and positive. We appreciate Alex's willingness to go the extra mile to help our customers succeed.

We put a lot of time and effort into making sure that our customer service is top-notch, so we're glad that you found Alex to be responsive and helpful. We want to make sure that our customers have a great experience using our app, and we appreciate Alex's willingness to help our customers understand how to use the app effectively.

We're also glad to hear that you're looking forward to getting your ReConvert funnel fully set up and running! We hope that you'll find it to be a valuable tool for your business.

Thank you for your great review and feedback🙏 Our team is always here to help 24/7😎

What an awesome review thank you so much! We glad you like using the thank you page as a post purchase upsell :)