Upsell.com 原 ReConvert Bundle
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Upon initially downloading the app, we did see a good amount of upsells. However, lately there seems to have been updates with either Shopify, or ReConvert that is making the app not worth the price.
The app also no longer applies a shipping cost for one click upsells. So we've had issues with customers not being charged enough shipping for the products they add during the check out upsell process. What we've had to absorb in additional shipping fees, doesn't make the app worth it. (We've also reached out to support and there wasn't much help/explanation offered).
Thanks for sharing your experience, and I’m really sorry you feel that we let you down here.
It’s great to hear ReConvert drove solid upsell results at the start. We completely understand how frustrating it is to lose margin due to shipping miscalculations, and we should’ve done more to help when you reached out. The truth is, some of this may be down to Shopify's own platform, but I'm happy to look into this for you.
We’d love the chance to review this properly with you, especially as Shopify has made ongoing changes to the post-purchase checkout that may affect how shipping behaves with upsells. If you’re open to it, we’ll investigate the issue fully, walk you through any limitations or fixes, and make sure you’re not left covering the cost for something avoidable.
Appreciate the honest feedback - it’s exactly what we need to do better.
I'm contacting you, kindly come back to me so we can try to get this sorted for you!
Avraham
Director of Customer Success
ReConvert
HASNT WORK
I'm sorry you say that the app doesn't work for you.
We have 24/7 customer care support and we investigate all bugs promptly.
I'm happy to look into what went wrong with the app on your store, I'm going to send you a message - we'll make things right for you and I'm going to make sure you're totally happy by the end!
Come back to me :)
Customer service is fast to reply and very helpful. But the app itself made the upsell process on our store very awkward and clunky. Then we were charged really high fees for any upsellf that were made. There's definitely better options out there.
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
I miss the old interface, but the customer care is great, I had some problem and the support guide me through all the steps!!
Thank you for your feedback! Glad your experience with our 24/7 care team was great.
We appreciate your honesty regarding the old interface and are eager to hear how we can improve. Please let us know what changes or features would enhance your experience to 5 stars. 🙏😊 Could you let us know here:- https://feature-request.reconvert.io/ and make sure you tag your request with the tag 'flow builder'.
Please email care@reconvert.com and write Jordan in the subject and we can try to build what you are looking for!? Our Product Managers regularly check feature requests so if we're able to do something, we try our best to do so!
Best wishes!
Jordan | Customer Care
This app looks like a good.
But Anastasia of this support don't know well about features of this app.
I have requested to her about a feature of this app but she said me that the feature doesn't exist continue.
Bad support!
Thank you for your feedback!
We appreciate your honesty and are eager to hear how we can improve. Please let us know what changes or features would enhance your experience to 5 stars. 🙏😊 Could you let us know here:- https://feature-request.reconvert.io/ and make sure you tag your request with the tag 'flow builder'.
Please email care@reconvert.com and write Jordan in the subject and we can try to resolve this and work through any issues together.
Best wishes!
Jordan | Customer Care
The app worked to generate extra sales but caused confusion after checkout causing multiple people to select the wrong option which required refunds after they purchased. It also generated online posts discussing the trustworthiness of our website. We decided the extra sales/revenue it generated as not worth the issues and lost credibility.
I really want to solve this for you - please come back to me! I've emailed you
I still have yet to get the app generating revenue as I feel some parts are confusing however whenever I’ve needed help or assistance the costumer service from shafta has always been amazing
Hi Bear & Roo,
Thanks for the feedback and for being with us for over two years - we really appreciate it! 😊 We're so happy to hear Shafta has been amazing in helping you out.
We’d love to help you get ReConvert generating revenue. Let us know what’s confusing, and we’ll personally guide you through it! Your success is super important to us, and we’re here to make sure everything works perfectly for your store.
Looking forward to hearing from you and hopefully turning that 3⭐ into a 5⭐!
Happy ReConverting!
Jordan
Customer Care Supervisor
I recently explored ReConvert and found their pricing model a bit unclear upfront. Here’s what I learned:
Trial Period: They offer a generous 30-day free trial, which is great for testing the app’s features and assessing its value.
Post-Trial Fees: After the trial, the cost depends on your store’s total order volume, plus 0.75% of additional revenue generated by the app. While this seems performance-based, it may not suit smaller businesses with fluctuating sales.
Important Note: Billing begins automatically after the trial, even if the app remains inactive. This can catch users off guard if they forget to disable or fully utilize the app.
Pros:
The trial period is a good opportunity to experiment.
The app seems focused on increasing Average Order Value (AOV) and profits.
Cons:
Automatic billing, regardless of usage, feels restrictive.
Transparency in pricing could be improved with a clearer breakdown of potential costs upfront.
Final Thoughts: While ReConvert may work well for businesses ready to leverage its tools actively, I’d advise keeping a close eye on your trial end date to avoid unexpected charges.
As to Customer Service, Saumya did an excellent job to assist me during the installation and answering my questions.
Hi
Thanks for your feedback! We’re happy you enjoyed the trial and that Saumya provided great support. Our pricing is shown clearly on our slider here (https://reconvert.webflow.io/?utm_source=shopify-app-listing&utm_medium=shopify-app-listing-english&utm_campaign=shopify-app-listing-english&utm_id=shopify-app-listing#shopify), and our 24/7 support team is always available to help with any questions.
I’ll be reaching out to you directly as well - I’d love to address your concerns and hopefully get you even happier with ReConvert!
Best
Jordan
Customer Care Supervisor
The setup is quite simple and the possibilities for settings are numerous. My problem is that I can't style the app via CSS. Certain titles and fields have the wrong colours or sizes and this cannot be overridden via theme.css.liquid. Support was already overwhelmed with this (pretty basic) request.
Thank you for your feedback!
We appreciate your honesty and are eager to hear how we can improve. Please let us know what changes or features would enhance your experience to 5 stars. 🙏😊
Please email care@reconvert.com and write Jordan in the subject and we can try to resolve this and work through any issues together.
Best wishes!
Jordan | Customer Care
Anastasia on the Support chat was a BIG help! Initially it seems like a breeze to set up, but there are alot of little quirks and weird ways to turn off discounts that are not very intuitive and you have to turn things on and off in multiple places... It was a little frustrating to be honest. Also, there is definately a slow down in my store after instal. Especially on the post purchase page. The offers do not load immediately. They take a good 15-20 seconds to load up, which by that point I feel like the customer has already moved on past the thank you page ...
Thank you for your feedback! Anastasia is great.
We appreciate your honesty and are eager to hear how we can improve. Please let us know what changes or features would enhance your experience to 5 stars. 🙏😊
Please email care@reconvert.com and write Jordan in the subject and we can try to resolve this and work through any issues together.
Best wishes!
Jordan | Customer Care