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Im not going lie, the application is hard to navigate and it can get very confusing. But overall, the customer service is wonderful and very helpful and answers right away! The application is good for upselling items in your store and automatically does it for you and collects data for you can have a better understanding where your audience is targeting and coming from. Its a good app, just needs a better interface so it can be user friendly.
Hi
Thank you for your 4* review on the app store. Glad Anastasia was able to help so much!
We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. We love our customers having 5-star experiences.
I've emailed you, can you come back to me?
Thanks!
Jordan
Customer Care
Functionality is great, easy to set up discounts and offers in Thank You Page, Order Status Page, and Post Purchase popups. The system is fairly logical but it takes some getting used to how it all works. Service is instant if you need any support or have questions. Ash is very helpful. Will be keeping this app as one of our ongoing marketing tools.
Hey!
Thank you for your 4* review and I'm pleased you are happy! Ash is great, I'm so happy he was so helpful.
Could you let us know via live chat or care@reconvert.com how we could make this 5* for you?
Always here for you 🖤
Avraham | Customer Success
Got support from Saumya who was very helpful and ensured me that everything worked as should. Still on my trial period of this app. Not sure what I think about the fact that it seems to be a bit buggy with flows not showing up on my preview page and warning text that apparently wasn't an issue...Would otherwise have been a 5 star with the fast and helpful support.
Hey!
Thank you for your 4* review and I'm pleased you are happy!
I'm glad Saumya was able to help you!
If 4 *s is good, is 5* not better? :-) How can we get this to 5* for you? We want all our customers (or as many as possible!) to have 5* experiences!
Always here for you 🖤
Jordan | Customer Care
I just started building the first flows in the app, and I can say there is a lot of room for improvement.
when it comes to highlights, it would be amazing customer support as Saumya is a huge help for me during onboarding to the app! She is not there just to answer on all of my questions and assist me during work, but also proactively checking on a process
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad Saumya was a huge help! She is doing great!
Always here for you 🖤
Avraham | Customer Success
Great support function. Ash was really helpfull!
Hey!
Thank you for your 4* review and I'm pleased you are happy! Ash is great, I'm so happy he was so helpful.
Could you let us know via live chat or care@reconvert.com how we could make this 5* for you?
Always here for you 🖤
Avraham | Customer Success
So far so good. The customer service was quick and very helpful to get me up and running.
Hey!
Thank you for your 4* review and I'm pleased you are happy!
Glad Customer Care was able to assist!
What could we do to make this a 5* experience for you - let us know (care@reconvert.com)
Always here for you 🖤
Avraham | Customer Success
Still figuring out the app but it's great , have just deducted 1 point because the downsell trigger is not yet live . I have to mention a guy named Alex from the support team. He was really helpful and gave instant replies and helped me understand post purchase conditions, widgets really well.
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Alex is great - I'm so happy he helped you!
Always here for you 🖤
Avraham | Customer Success
This app was reviewed by a few people, gtrying it out and had some issues setting up again which shafta helped with me again quickly. Appreciated
Hey!
Thank you for your 4* review and I'm pleased you are happy!
How could we improve?
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Very professional Support Team. Riya was more than helpful!
Hey!
Thank you for your 4* review and I'm pleased you are happy!
Glad the team were quick and helpful in getting you up and running!
What could we do to make this a 5* experience for you - let us know (care@reconvert.com)
Always here for you 🖤
Avraham | Customer Success
Great support and help from Riya but the onboarding setup still say it is not setup even that it is.
Hi
Thank you for your 4* review on the app store. Glad Riya was able to help so much!
We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. We love our customers having 5-star experiences.
I've emailed you, can you come back to me?
Thanks!
Avraham
Customer Success Director