Upsell.com (ex ReConvert)

Hi there

Avraham here, Director of Customer Success at Upsell.com

I read your review and the conversation you had with the team, and I am genuinely sorry for the stress and frustration this has caused.

I have already reached out to you directly with a full resolution

If you are open to giving us another chance, please reply all to the email I've sent you (to make sure it's received by me directly).

Many thanks

Avraham
Director of Customer Success
Upsell.com

Hello Autumn,

Thank you for sharing your feedback. We sincerely apologize for the frustration and the impact this has had on your brand trust; this is certainly not the experience we want for our partners.

Regarding the ad feature, our goal was to provide a new revenue stream for our merchants. We understand that transparency is vital, which is why we sent out a notification to all users two weeks before the feature went live with instructions on how to opt-out. However, we clearly missed the mark in ensuring this was communicated effectively to you, and we take your feedback to heart.

We also regret to hear that the app’s ROI didn’t meet your expectations. We want our tools to be a growth engine for your business, not a liability.

We have already reached out to you via email to offer a solution and discuss how we can make this right. Please check your inbox, or feel free to contact us directly so we can resolve this for you immediately.

Best regards, The upsell.com Team

Update [02/18/2026]: Hi Autumn, we’ve sent a couple of follow-up messages to your email as we haven't heard back yet. We are very eager to provide a solution and address the concerns you raised regarding your account. Please check your spam folder or reach out to us directly so we can resolve this for you immediately!

Thank you so much for the kind words! We’ve loved having you with us since 2022. Hearing that we’ve consistently boosted your AOV by 20% - while keeping those conversion rates steady - is exactly why we built this app. It’s an honor to be the 'one that stuck' after you explored other options. We’re looking forward to many more years of growth together!