ReConvert Upsell 업셀 & 크로스셀 OCU

I had hired a marketing team that would only work with this app. I'm no longer working with them and am figuring how to edit and update my flow in here on my own.
Riya in customer support was super helpful and responsive, making sure I got all my questions answered.
I'm still playing with the structure of these upsells, as it's a very different setup than OCU, which is what I was using before.
I like how this looks and it seems like they'd convert really well, so I'm giving it another go!

They emailed customers today and said their free plan is going away and they're automatically charging people in a few days.
"We're discontinuing the free plan and automatically transitioning all free users to a paid plan..."

That's slimy.

It's one thing to have a paying customer and do a price increase, fine.
It's another to take a free customer and start charging them when they never agreed to a fee when signing up.

Paying for products and services, of course; suddenly changing a business model and modifying an account without the customer's consent seems fraudulent.

The decent thing: allow free users to grandfather their current setup and if they so choose, they can upgrade their membership. Going in and suddenly taking money from them -- customers, start filing chargebacks and fraud claims.

CANCEL!

I just want to say a massive thank you to Ashley for her incredible support. I was completely overwhelmed trying to set up my post-purchase funnels, and she didn’t just answer my questions, she helped me build out the entire journey with care and clarity.

She truly listened to what I was trying to achieve with my brand and guided me through smart, strategic setups that felt aligned with my goals. Exceptional service, real people behind the tech, and honestly one of the best support experiences I’ve had on Shopify.

Highly recommend, especially if you care about customer experience and want your brand to stand out.

—

Thanks for support.

Had first given 1 star, because of slower support.
Ticket "in process" always. Dev. team working on it.

I guess it was a heavier task for the team (Shopify Plus checkout).

Response rate was always fast and in the end they fixed it and it works really well.

thanks again!

Exceptional support, smooth functionality, and an amazing team behind it. Special shoutout to Avraham, incredibly helpful, quick to respond, and genuinely cares about helping you get results. Highly recommended for anyone looking to optimize their post-purchase funnel on Shopify. This app is a must-have!