RecoverMyCart

Over a month at customer service and still I haven't resolved my problem with the popup that doesn't work properly to my store.

Conversation with Marsello
Started on February 22, 2025 at 04:05 PM

as per today March 29th.

I used to love this app but I can't recommend it to anyone.

Stay away guys and look other options if you have a serious business.

All of a sudden app stopped sending customers emails. It’s been 5 days and no emails sent. I am waiting for a response from support to fix this issue.

App is constantly sending out emails after a customer orders some times days after so they are demanding a discount after order has already shipped.

Emailed them for support and never heard back from them.

Also counts every email sent as recovered even if the customer orders with out leaving the site or before the first email is sent. stats are nowhere near accurate.

UDATE : APRIL 7th This app is continually sending out email to customers that have already purchased. It just sent out 34 emails at once some to non customers, but some to customers who already converted. now I get the fun task of talking those customers who now have a coupon code they didn't get to use off a ledge...

GET YOUR APP FIXED OR I WILL HAVE TO FIND ONE THAT ACTUALLY WORKS PROPERLY

stopped working and hasn't sent our emails for months. can't get intouch with anyone from support.

At first it worked well and then none was recovered. I doubt that if the emails were delivered successfully. I tried to contact the team and never got response! I have decided to delete the app.

Emails just stopped working and hit up support for chat and they never responded.

Just purchased it, took the time to slightly customize the emails. Have discovered that customers are not getting the emails and they are going into their junk mail. Also sent emails to several email addresses of my own after using my dummy accounts I have set up on the website (for testing things like this) and they ALL went to junk mail.

How can you possibly recover any abandoned carts for your site if the emails go to a person's junk mail. I have tested over a dozen and they ALL went to junk mail folders at the recipient end.

Disappointed that I've paid 9.99 for this so far. Was looking forward to possibly seeing some recovery into 2017.

Was excited about this app and spent a few hours getting the cart recovery email set up. Next day, it had reset itself and we had to do it again. Also couldn't import past abandoned carts. Emailed support and they asked for more info which we provided the next day, but haven't heard anything in the 11 days since except the auto-close ticket. The app has reset itself again and we now have the email template for "RTX BOX acessórios" instead of our own. So we've now wasted 5-6 hours in total, have had zero emails sent, and getting nada from support. Hard to think of any redeeming features with this app unless you like frustration and wasting your time.

Unfortunately it doesn't work. I had one abandoned cart today about 3 hours ago and the dashboard for this app never refreshed to show any orders at all even though the email address was listed in my own admin.