RecoverMyCart , 441 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its effective cart recovery features, leading to increased sales. It's praised for its ease of setup, customizable email templates, and automatic email sending. The ability to send multiple recovery emails and include product images are standout features. Many report significant return on investment and appreciate the responsive support team.
Refine
-
By rating
stopped working and hasn't sent our emails for months. can't get intouch with anyone from support.
Ne fonctionne plus depuis 4 jours
Dommage car au départ bonne application pas de retour du service client
App is constantly sending out emails after a customer orders some times days after so they are demanding a discount after order has already shipped.
Emailed them for support and never heard back from them.
Also counts every email sent as recovered even if the customer orders with out leaving the site or before the first email is sent. stats are nowhere near accurate.
UDATE : APRIL 7th This app is continually sending out email to customers that have already purchased. It just sent out 34 emails at once some to non customers, but some to customers who already converted. now I get the fun task of talking those customers who now have a coupon code they didn't get to use off a ledge...
GET YOUR APP FIXED OR I WILL HAVE TO FIND ONE THAT ACTUALLY WORKS PROPERLY
The app works as expected, but having some issue with recovery emails being sent to the wrong address. Contacted recovermycart@gmail.com before posting this review. Received an automated response a support representative would be reviewing my request and will send me a personal response within 24 hours. 7 days passed and still didn't hear back from representative and issue not resolved. Poor experience and lack of support.
Just purchased it, took the time to slightly customize the emails. Have discovered that customers are not getting the emails and they are going into their junk mail. Also sent emails to several email addresses of my own after using my dummy accounts I have set up on the website (for testing things like this) and they ALL went to junk mail.
How can you possibly recover any abandoned carts for your site if the emails go to a person's junk mail. I have tested over a dozen and they ALL went to junk mail folders at the recipient end.
Disappointed that I've paid 9.99 for this so far. Was looking forward to possibly seeing some recovery into 2017.
I have deleted my app and informed in email that I want to unsubscribe from the app. But they are still charging me every month!
At first it worked well and then none was recovered. I doubt that if the emails were delivered successfully. I tried to contact the team and never got response! I have decided to delete the app.
Thanks for your review - We are sorry for the initial delay in replying to your email. I've reached out to you with a couple of ideas to improve your recovery rate.
No doy menos estrellas por que no se puede, pero me han cobrado la suscripcion sin previo aviso , aparte que la aplicacion no me ha servido de nada no he conseguido ni una venta, asi que la aplicación fatal
Useless!!! I have had it running for about 2 months and it has recovered 0 carts!!!!
Emails just stopped working and hit up support for chat and they never responded.