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This app is extremely laggy and we have had a variety of issues with orders actually being placed automatically. Screen load times take upwards of a minute.
Hi Balanced Beings team,
These are serious issues and not the experience we build for. Load times of a minute and orders not processing automatically would frustrate anyone.
What makes this harder is that we never got a chance to dig into it with you directly as there was no chat initiated. Performance and order reliability have been areas of significant improvement since this review.
If you are ever open to reconnecting, reach out at help@recurpay.com and we will start fresh.
Shubham | Merchant Happiness Team, Recurpay
App had so many bugs, lost me a few customers. It stopped charging some customers randomly, or charged them alot more - which caused outrage for them. Only reason I will give this a 2 star is that the support team was good, but until the app bugs are fixed and due to losing money/subscribers as it didnt work (Did not get any compesantion for this) - I will give it 2 stars.
Hi JJ&G's Health team,
Thank you for taking the time to share your experience. We're glad our support team was helpful, and we genuinely regret the billing challenges you faced.
Over the past months, we've invested heavily in improving our platform's reliability and billing accuracy. We've learned from issues like yours and are committed to preventing them in the future. Our merchants are now experiencing a much more stable platform.
If you'd be open to revisiting your experience with us, whether through another trial or simply to see the updates we've made, we'd be grateful. Should you find that your experience has improved, we'd genuinely appreciate you considering an update to your review to reflect that.
We're always here to support your success.
Best regards
