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I had an issue with a subscription fulfillment and reached out to Recurpay support outside of their listed working hours. Despite that, they responded almost instantly, helped me resolve the issue quickly, and also identified and fixed the underlying cause.
Special shoutout to Sinchain for the fast and effective support - really appreciated.
I was so stressed when i realized that my customers were having issues managing their subscriptions. I'm not 'tech savvy' and scared I would mess up my settings somehow and crash my entire store if I did anything wrong. NOPE!!!! Recurpay, along with an amazing employee named Sinchain came to the rescue. Within minutes the correction was made. So smooth! Just a simple chat to diagnose the issue and Sinchain took over and made everything great. Thx again. Dr. John
Customer service is excellent! We were not happy with the way the subscription pay box looks on our website and we were able to get on a video call to learn how to make the changes we wanted to see for our customers.
These guys are superb. A minor problem was corrected within a day, over the chat function, and honestly - I couldn't be happier with their service. That's not to mention the app, which is superb in itself and does everything I want it to do (specifically, customers can subscribe on any day in a month, and the subscription is taken again on the 1st of the next month and every month after). You won't regret using this app!
Great app with prompt and helpful customer service. I had an issue with our website not showing our subscriptions and Sinchain quickly resolved the issue for us!
I like how helpful Sinchain was! Very kind, thorough, and patient!
Answered by question and resolved my question first time!
Sinchain was a great help and fixed the issue quickly.
Sinchain was very helpful with my support request, thank you!
Amazing customer service! I needed to combine different subscription orders together and Sinchain taught me and did it in no time. Very friendly too. Thank you so much!