Samlet bedømmelse
4,8
Antal pr. bedømmelsesniveau
  • 84 % af bedømmelserne er på 5 stjerner
  • 7 % af bedømmelserne er på 4 stjerner
  • 1 % af bedømmelserne er på 3 stjerner
  • 2 % af bedømmelserne er på 2 stjerner
  • 5 % af bedømmelserne er på 1 stjerner
Redigeret 29. september 2022

This app caused absolute chaos in our store. I will never touch an app from this irresponsible, incompetent developer again. We are a substantial store with over 30K customers. This developer kept making erratic changes to the app's work flow that created utter chaos on our end. The app suddenly dropped the unsubscribe-link in app-generated emails. This caused lots of inbound customer service requests and forced us to unsubscribe customers manually, which is time consuming. So we decided to uninstall the rogue app, but that created even more chaos. Turns out the app keeps sending email invoices to customers even after it's deleted from the store. It gets worse. During the uninstall, the app sent out thousands of unwanted emails to our customers. This is next level incompetence by the developer SpurIT. They should be kicked off the Shopify platform for reckless, irresponsible behavior.

Breadvillage
USA
Mere end 4 år bruger appen
16. marts 2021

I tried to use the app after the configuration process it doesn't show on the product page, so my customers can't subscribe to my products

Cacao Hunters
Colombia
Næsten 3 år bruger appen
ITECOM LIMITED svarede 17. marts 2021

Thanks for your feedback and sorry that you've faced such difficulties and inconvenience. We tried to contact you via email in order to help but didn't receive a response yet.
Please drop us a line at your convenience.
Hope to hear from you soon!

Redigeret 28. februar 2021

This APP does not work anymore. The app page in control panel goes in a non-stop refresh loop. I have tried to contact support for more than a month with no response yet. App does not even works in the example store they advertise in this page. ...It was a nice app while it worked, but it does not anymore and customer service is ignoring all emails. http://shop.koreanfairyskincare.com

Korean Fairy Skin Care
USA
4 måneder bruger appen
ITECOM LIMITED svarede 1. marts 2021

Thanks for your feedback and sorry that you've faced inconvenience. We tried to contact you via email regarding this case but didn't receive a response yet. Please drop us a line at your convenience.
Hope to hear from you soon!

4. maj 2022

It works ok, but you can't export your data of, say, "active subscribers". It also wont notify the merchant upon subscription cancelation. They say to look and cancel the memberships by hand after they payments stop. Not very scaleable and need to switch to another sub app (and reset up our current subs, I would pass on this one...)

Reinventing the Tattoo
USA
4 måneder bruger appen
ITECOM LIMITED svarede 4. maj 2022

Sorry that you've faced inconvenience and lack of functionality. We are currently working on the app's improvement, thanks for your suggestions!

8. januar 2022

This app did not provide me with what I needed. The customer service was horrible. She talked to me like I was an idiot and didn’t even help with the actual issue…. I tried my best to work with the app but I ended up deleting it after the trial. I didn’t have any subscribers yet, so I didn’t use it because I couldn’t get it set up correctly. I asked them would I be charged and they said no, I wouldn’t, because they caught it in time….Well….GUESS WHAT I GOT THIS MORNING!!!! A charge from them! HORRIBLE JUST HORRIBLE!!!

Dazzle Diva 5 Online Store
USA
2 måneder bruger appen
ITECOM LIMITED svarede 10. januar 2022

Thanks for your feedback. We are really sorry that you've faced such bad experience.
The thing is that the app was removed on 66th day of usage while it provides only 60 days free trial.
Anyway, no worries, we've requested a refund for you.
Also, we tried to contact you via email but didn't receive a response yet, please drop us a line at your convenience.

13. april 2021

I received unauthorized charges for this on my bill and I am unable to contact anyone. There is no billing history within the app, and I never even used it.

The Juice Box Company
USA
Cirka en måned bruger appen
ITECOM LIMITED svarede 13. april 2021

Thanks for your feedback and sorry that you've faced such inconvenience. Unfortunately, we didn't receive any emails/chats or calls from your side :(
We tried to contact you via email in order to help but didn't receive a response yet.
Please drop us a line at your convenience.
Hope to hear from you soon!

18. september 2020

Not a recurring payments app. It simply sends an email to your customers each month and makes your customers go to the site and checkout. Shame on them, make us loose time and money

BIJOUX SENSATION
USA
2 dage bruger appen
ITECOM LIMITED svarede 21. september 2020

UPDATE: We have updated the app so now it has a feature to charge customers automatically!
Thanks for your feedback and sorry that invoicing didn't meet your needs. Anyway, we've tried to contact you via email but didn't receive a response yet. Please drop us a line at your convenience. Hope to hear from you soon!

12. januar 2021

This was the most frustrating experience. I tried to make simple revisions, but couldn't because of a glitch in their interface. I spent the better part of a day trying to get this right but couldn't, eventually removing it altogether.

Exact Nature Botanicals LLC
USA
En dag bruger appen
ITECOM LIMITED svarede 13. januar 2021

Thanks for your feedback and sorry that you've faced such difficulties and inconvenience. We tried to contact you via email in order to discuss this situation but didn't receive a response yet.
Please drop us a line at your convenience.
Hope to hear from you soon!

21. januar 2019

Not a recurring payments app. It simply sends an email to your customers each month and makes your customers go to the site and checkout. What is the point of a subscription if you have to go to the site and checkout anyways?

Defiance Coffee
USA
12 minutter bruger appen
ITECOM LIMITED svarede 7. oktober 2021

Thanks for your feedback. I would kindly inform you that we have updated the app so now it has a feature to charge customers automatically!

24. august 2020

I tried this app but was not for me, deleted it but it has infected my store. The selections etc doesnt go away. very shitty

Mikro Tandborste
Sverige
6 minutter bruger appen
ITECOM LIMITED svarede 25. august 2020

Thanks for your feedback and sorry for such inconvenience. We tried to contact you via email in order to help but didn't receive any response yet. Please drop us a line at your convenience. Hope to hear from you soon!