The help centre is very responsive and understands the problem they are being contacted about. They take the time to respond and wait for an answer without putting pressure on them.
Thank you, we highly appreciate your feedback :)
dOSA Natural Skin Care Products
Great app. Installed and immediately received subscriptions to the site. And, Best customer service ever! I reached out and received a response within minutes. Only small wish is for a way so sign up for an annual subscription directly from within the app.
Thanks for your feedback! It's highly appreciated :)
Don't hesitate to reach out to us in case of any difficulties!
Rusty Dog Coffee
update: the SpurIT team performed again. They provided some code mods to allow proper cart price calculations when using native automatic shopify discounts and they provided mods to add order tags for all orders coming thru the subscriptions (instead of only the 1st order). with the enhancements they are making this will soon be the best subscription app on the market! we can't wait for future features such as editable subscriptions. SpurIT has been great so far!
The team at SpurIT is very responsive, great support!
Just a quick note on how the App functions: all invoices are sent via the Draft Order function in Shopify. If a customer does not pay the invoice it will float as draft and must be manually deleted after the time expires. Also drafts will be created when a customer abandons a cart without entering their contact info only if a subscription item was in the cart. If you use the Draft order function of Shopify, you will need to clean up often.
Otherwise this App is very simple to use and won't hijack your checkout process as the other subscription Apps do.
Don't be afraid to ask the SpurIT team for help...they will respond quickly (I received same day help on Christmas)
Hello. Thanks for your feedback, it's highly appreciated! Please feel free to contact us anytime, we are always ready to assist!
early days for the app and i'm still assessing it but I'm happy with it so far and the technical help is extremely quick and efficient
Thanks very much for your review, we're very happy we could help solve any issues you were having, even with the difference in timezones! Don't hesitate to contact us if you need any help
Wild at Heart Pets Raw Food Delivery
Install was a snap, and support was very quick to respond. We have only had it install a few days but it appears to be working well. The only drawback we have found is, that with every add to cart, there is a redirect to the cart page. We asked about removing this but it is supposedly important to the software, so no go. The majority of our customers order multiple items so this could become very tiresome for them over time.
Thank you for your review! We're always glad to help you.
Could you please contact to our email@example.com mailbox, so we could get more information about drawback?
Have a great day!
JamBox Subscription Services
Like the fact that it allows the one-time purchase option and very easy to use. Support is always available.
Great customer service! This app is great for those just starting their subscription service.
Fancy Free Shop
Love the idea of the recurring payment. Would love it even more if I could create a recurring payment using "offline" products to send to my wholesalers and retailers with standing orders.