AAA: Recurring Membership App

Zero support staff, impossible to cancel, charged THREE times for the same service. Not worth the pain.

This app is super buggy. And getting ahold of customer service is a nightmare. The idea behind this app is cool but execution is very poor. Saved myself the time and headache by going with bold memberships.

Honestly I feel like this app is more a mess than anything. I rarely leave negative review but I am so disappointed. Some of the issues I've had: shipping addresses not coming through on orders that went with the membership so I shipped product late; half the orders came through as duplicates; customers don't receive a confirmation page when they sign up and they only receive a confirmation email once you approve their membership so I had multiple customer sign up twice thinking the first registration didn't go through so they were charged twice. Reimbursements have to be done manually, not through Shopify, which is a pain. There were issues setting up the API and every time I went to save the new membership plan, it'd all get erased because of the API issue. I've had so many issue with this app and I've only had it for two weeks. I'm done and moving to a different app. The good: It is fairly easy to set up aside from the API issue. Recurring orders did work seamlessly once a customer signed up and you approved them.

Though I dont get all the features I want, I like to give 4 stars for prompt response from the support team

This app is not as promoted. 1. Set up is complicated. 2. Got a call for help to set up, and the app still does not work. I asked for an extension on the free trial as I still could not use the app, and they said NO. The fees are high as you start getting members, upward of $750.00 per month! Yikes! Hard to reach for help only via email, very slow. Very disappointing. Also, if you want color or a badge etc., on the membership application form, that is a design team, and for $99, they will do this. So I had a boring white membership page. I feel they need to make it more user-friendly and set a fair price for the app. At this time, I would not recommend it and have just deleted it from my store.

If I could give this zero stars, I absolutely would. I downloaded this app because I was intrigued with the idea of allowing/denying memberships as that would give me a bit more control on those who purchased my courses. The issue I had is that regardless of whether the member is accepted or denied, the member gets charged. I don't understand the point of the "allow/deny" function if the outcome is the same regardless. And to add insult to injury, the customer service rep that I spoke to didn't seem to understand any of the questions I was asking and continued to route me to an FAQ page that had nothing to do with what we were talking about. I'm utterly disappointed in this app and the folk who are supposed to help. Do better!

We used this app to hide collections for members and it is very easy to setup the plans. We recommend this app.

Pros:
-Customer support is good. I was looking for a membership app that was easy to setup and logged all my customers. I have it working right now with Mailchimp so my members get a email with a discount code for joining. Cons:
-The customization of the colors of the form needs improving. I had to have customer support do basic text/title coloring. -Unable to update Plan name once you use it. Even if you delete your plan and start from scratch they say it is impossible. -Unable to change plan tags to update customers without customer support deleting it. Conclusion: -I wont be using this because it is a major hassle, the software is just not with modern standards.

wish i could give it less than 1 Star!! Customer service not great, passed me onto their 'partners' based in India who advised it will cost me $1400 to do a few hours work...no thankyou! not interested in a company that does business in this way

I was simply doing a trial of this app, and created a test membership plan. After I found out that the app doesn't have discount tier-ing, I uninstalled the app.

BUT, the test membership plan is still alive and kicking on my LIVE site, and I don't know how to undo this!!

The app's features sound great, but this isn't the way it should work. I'm having to go into the liquid files now and see how to delete the added files that shouldn't be working anymore. Or something... :\