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I am currently implementing this app and so far it looks promising. The support is just awesome, Challi helped me with the doubts I had and was really helpful to solve the issues I had. I strongly recommend to give it a try.
Thank you for your review; we certainly hope as you continue using it, Memberships will suit your business' needs! We're also glad our support specialists were able to assist you with issues and questions you ran into. Let us know if you have any other questions or comments!
By the way, the Prima cotton you use in your shirts sounds very delicate and unique!
Brendin was a huge help for us in a last minute pinch! It took a few phone calls and emails but once Brendin came into the loop it was resolved easily and quickly. He also gave us suggestions that we are excited to follow up on. Overall .. great experience!
Customer service was great and addressed my concern in a reasonable amount of time. The apps are great.
The customer service team and team of specialists supporting us while running the app absolutely deserve a 5-star rating.
The app itself is really good but has a few areas, which we hope will still be improved. For example: 1) it is possible to sign-up for membership twice with the same email-address 2) it is not possible to specify exactly at what time member exclusive products will go live in the shop. 3) the app does not allow for the use of vouchers for members.
Thanks so much for your sharing your experience with our hard working support team. Your kind review really makes our day! Your feedback about Bold Memberships is extremely important to us as well and we take it very seriously. We appreciate you taking the time to write in with your review and your suggestions!
They have messed up my theme since Friday 20th November. After they installed the app, the prices were not showing up anymore under the products in the collections pages. Was impossible to reach them during the weekend to fix the problem. But was not only that. Monday after many hours they opened the office they have fixed the price issue in the collection page and ruin the design of the head menu of moooh.net and the design of the product page. http://moooh.net/products/cute-geometric-pattern-hoodie-sweater . The worst part of this big mess that i've a Facebook and adwords campaign running for an investment of $30K and Bold seems doesn't care a lot to hurt my ads campaign. BE AWARE BEFORE TO INSTALL THIS APP. BOLD SUPPORT CAN LET YOU STUCK TO NOWHERE IF YOU GET A WRONG INSTALLATION OF THE LIQUID IN YOUR THEME. Now, I have to hire a developer to clean Bold mess.
very helpful and very friendly. The app I still have to try it but so far the customer service is very good.
Slightly confusing to get started but you soon figure it out and their email & chat support has been excellent when I've needed them! Especially Hamza! Thank you!
Appreciate the review. Kudos have been passed along to Hamza.
I worked on it for 3 days. LiveChat was able to assist & received quality assistance from Rahul. He assisted me on with my website and ensuring that my membership program was available to consumers. Rahul spent about 2 hours working with me and it was very much appreciated. Thank you, Rahul!
Hi there! Thanks so much for taking the time to leave us a review. We're really happy to hear that Rahul was able to sort things out for you over live chat! Please let us know if you need anything else and we'd be glad to help.
I launched my website a few days ago and the discount price appears on the cart but when people go to checkout the member price is not there but just the regular price. My customers are complaining and I needed help ASAP. BTW THE PROBLEM HAS NOT BEEN SOLVED.
If I could give no stars I would. Nothing about this app is fully baked nor does it have any of the basics that you would expect from any business:
1. No welcome/thank you/receipt email sent to the customer when they purchase something.
2. Formatting the text in their widget is broken
3. The ability to turn off automated emails for certain items is broken
4. You are stuck with their definition of memberships. I have a 6 month and 1 day membership but can't use them because they don't have them and you can't pick your own
5. The checkout form doesn't include address or zipcode, or company logos, or credit card logos, or encryption type, just a very sketchy generic form that looks like you are phishing customer CC info
6. Their email styling is broken and doesn't save formatting
7. Can't send your customers emails through the app, you have to download them out and upload them into another app then send the emails
8. Absolutely will not give you an estimate of when the broken items will be fixed, meanwhile, I have a very cheesy unprofessional looking website waiting on them and paying monthly fees.
9. Be ready to get emails about the new apps you can sign up for when the ones they have out don't work. Maybe they could QA something before building something else half ass.
The only redeeming quality is Chis the support manager tries very hard to support a piecemeal broken product.