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So far the app has been working very nicely in more store.
The app is well put together but could use a few upgrades which I'm sure the bold team will be working on. So far it seems like it will do what I need it to and I look forward to updating my review after bold continues to update the app and I get more use out of it.
I can't say enough nice things about the bold customer service team. They are very quick to respond and helpful.
I've had some real problems getting the welcome emails to go out to new members but have just spoken to Pratiba on chat and she was so helpful! If they can get this sorted I would highly recommend the app.
Kelsey was super helpful in allowing me to troubleshoot my access! The only thing that would make this app better would be to have an integration with my email system, so I don't have to export each member individually.
Hi there! We appreciate the review, and the feedback! I'll be sure to pass that along to our team. We're always looking for ways to improve our apps. We're happy to hear that Kelsey was able to help you out with troubleshooting! Don't hesitate to reach out if we can do anything else for you. :-)
I booked a section for phone help. It past 30 minutes, and no one called and no update either.
After several phone and email attemp to them, another agent called in about 1 hr later. It turns out the original agent had an urgent and left the office early.
I am happy with the fix but still think a good support team should do better. As matter of fact, Shopify's support is alway great.
The app looks good though.