BOLD Memberships

Customer service is great. Brysen was super patient with my last of technical skill and went the extra mile in helping me set up and customize my membership registration page!

Fantastic service. Answered questions promptly, accurately and clearly. The solved an issue in record time!

Great app, Hamza does a great job with the support too. At first it's challenging to set up, but once it's running, it's great. My only ask is: Could improve the widget design.

I have just started using Bold Membership and Bold Custom Pricing. I have been amazed at the support I have received. They have a live chat resource staffed by very knowledgeable and patient people. Each time they have quickly shared the answer or took the time to find someone who could. All my questions were answered. Mayank, Aryan and Esha as well as the rest of the staff were very knowledgeable. I did have the Bold staff add the liquid to my code for both apps.

Thanks Mayank! We talked about the possibility of developing a patch to integrate income from BOLD MEMBERSHIPS with my Shopify store income. Great job!

UPDATE: After gaining thousands of members, we decided to transition to a membership solution that meets our needs. We removed our membership plan from the app, disconnected the payment gateways, and deleted the app from our store... and all of our members are continuing to be charged. I cannot EVER recommend this app because they have taken no responsibility for the charges their app continues to make after we no longer have access to the memberships created by the app. THIS IS A HUGE BREACH OF TRUST. I'm dumbfounded as to why any payment platforms continue to work with Bold if this is how their apps work. We have an open support ticket with Bold, but they continue to have no solution for the fact that their app continues to charge our customers after we've deleted the app. Recurring Memberships is...fine. It does what it sets out to do, and nothing more. For example, customers don't get a customized notification e-mail (or any e-mail at all from the app) when they sign up for recurring memberships, which seems very odd. It's not necessary, but odd. I mentioned this to the Bold team, as I thought I had simply missed it, but they confirmed that it's not an option. I had hoped to offer free shipping or a global discount to all members, but the app doesn't allow this. The in-app functionality of what you can offer members is really limited. I also wish you could prompt customers before checkout to see if they want to become a member. I also with Recurring Memberships would sync with customer accounts in Shopify. Last, I've been inundated with e-mails from Bold since I signed up for Recurring Memberships. Customer service has been responsive but not actually active in improving the app. Overall, I am paying customer for this app simply because there aren't any other viable options out there. I hope Bold spends more time developing the app, but I didn't get the impression from their customer service team that they'll be making any improvements any time soon. [Update: I had an excellent interaction with Jordan at Bold after posting this review. Jordan succeeded where the previous 3 reps did not--he found workable solutions for almost all of the issues above. The biggest tip was that you can create "groups" in Shopify, filtering by the tag you associate with your recurring members, and you can then create discount codes that can only be used by members of those groups. Thanks Jordan!]

Mayank did an amazing job helping me get the program up and running for my store, and made some visual tweaks to really help it stand out. Excellent work!

The app is great, works perfectly for the memberships. The support team is even better, they're fast and thorough!

We've had this app installed since 2020 and have generated over 6-figures in membership fees. Grateful for this app and all the support we've received from Bold. Note - we did have several issues with this app when we switched over to another theme that required a lot of back and forth to get the functionality right. Thankfully that is all behind us.

Michelle from Bold customer service is absolutely fantastic. So patient with me as I had a lot of questions and issues to work through and we got them all solved rather quickly. Thanks Michelle!