BOLD Memberships

I recentrly started using Bold memberships.

I have recieved excellent support and service from the bold team, Especially Aryan Sharma.

I've been using this app for 9/10 months, its ok apart from lots of my customers are randomly having their tags removed from their email accounts. As they need this to access the content they have paid for its having a very bad effect on our reputation. I've spoken to Bold about this before and they haven't found a solution. I've also spoken to shopify and shopify experts on numerous occasions and they all say its the Bold app causing the problem. I'm now forced to look for a better alternative as I can't grow my business knowing that this problem will persist.

Great product. Although I had a little trouble re-installing myself when I updated the theme, the support team jumped right in and got it done in just a few hours for me for no charge. Seems rare you get that kind of support these days, especially without additional costs or anything!

The product runs smoothly, we have happy members, and are grateful for the team at Bold!

I was not happy with the membership app. Customer service was not good at all and very slow to respond.=. For over 2 years now we had trouble with the app. The app had different information than what stripe had on their account and we could never rely on what bold app said. We tried to get it fixed but it never worked correctly and then when we went directly to stripe you guys erased all the recurring payments on stripe and untagged all my customers. I was also getting charged 1% more by using your app then going directly through stripe + the membership fee. I don't recommend this app to anyone and if you want to use an app like this you should go directly through stripe. All you do is copy their codes into your page that you want to charge.

Upon my first reaction to this app, I found the installation process to be over my head. After asking the support team for help, some 20 emails later, we have everything set up and working properly. A great and easy way to manage recurring payments on shopify!

Love the app – it turns out there are some conflicts with page builders (specifically PageFly) which is a bummer, but Carter and Bhumi from the customer service department helped me figure out a workaround, and were extremely helpful and patient as we figured out a solution together. Their customer service is genuinely unparalleled – I'd rather have a workaround that isn't quite what I envisioned and have this level of customer service than use any other app.

So far so good! Installation was extremely fast and I can't wait to dig in and utilize the functions.

I can't rate this app highly enough. The customer service was amazing! I was assisted by Bhumi, who was in constant contact with me throughout the whole process both by email and telephone. It took about a month to set up as what I wanted was slightly more complicated but Bold's response time, support and overall friendliness exceed all my expectations. A big thank you to Bhumi for your help and patience and to everyone at Bold :-) Highly recommended!

Bold has done a great job in assisting me in technical issues. They're very quick to respond (usually within in a couple of hours during their business hours) and quick to resolve an issue. I've reached out multiple times on different issues and they've always quickly responded. It took a bit longer than I would of hoped for on one technical issue, but the issue seemed to be pretty involved on their end, they ensured my store was still functional during that time, and ultimately the issue was completely resolved. Corey has been my main contact within Bold and he has done a wonderful job addressing my issues and concerns.

Thank you Nikhil for your support, you were very knowledgable and helped me solve my issue to get my store up and running.