BOLD Memberships

If I could leave zero stars, I would. Absolutely nothing worked after they installed the app. When contacting support, I would only receive links to videos and articles (which I had already watched & read). I called twice, you don’t reach anyone but are told to leave a message. I have not been called back once. I have two open tickets on my issues...no help. I’m uninstalling and going tonfind a different app. So frustrating!

The app is well put together but could use a few upgrades which I'm sure the bold team will be working on. So far it seems like it will do what I need it to and I look forward to updating my review after bold continues to update the app and I get more use out of it.

I can't say enough nice things about the bold customer service team. They are very quick to respond and helpful.

Looks like a great app. I just had the bold team install it and Marty did an excellent job (I tried to install it but had some errors) he got it done in less than an hour from when I messaged them. Great team!

The bold team is just awsome, they helped me with my site when i was having trouble with the coding. They did everything for free that helped so much, now i can concentrate on making sales....

Expectations not met. After being passed around like a trash that not one person wants to deal with we have got no further with this company. It has been over 10 days and we haven't had any progress. Dealing with a new person on every email we reply to is just ridiculous. This company should not have so many apps but just focus on doing one thing well. All it would take would be one person just to spend some time with us so we can resolve our issues. Little faith in working together long term.

Would give 0 stars if I could. Terrible app, terrible support, they have made a mess of my store and cost me so much $. Their "developers" are clowns and their customer support is a joke they will only tell you pre-scripted answers. DO NOT USE ANY APP FROM BOLD. The apps will never work and when they don't they will just blame it on your theme, other apps, the weather, or any other random stupid excuse they can think of

The staff was attentive, knowledgeable, sincere and my website was up and running in no time! They were very clear with directions, understanding of my time frame and genuinely enjoyable to work with! Chris was my primary contact, and definitely knocked it out of the park! I was highly impressed and look forward to working with the company!

I submit a currency problem to Bold team, and i did not receive any reply by them. It's been a week and start charging me. If the team can not solve the currency problem, BOLD should tell me asap instead of endless waiting and hard to find the live chat.

i give the team 2 star

If you have Bold Membership do the install be VERY CAUTIOUS! I failed to create a backup prior to their install and deeply regret it. After the install the app did not function as advertised - no members only area was created and could not get any help as to where or how to create it. The install also created cascading effects on my theme causing the pricing to completely disappear off my site, other formatting issues occurred.

As far as support goes, expect anywhere from 24-48hrs for email response time. Every time I replied to an email a different staff person from the Bold team would respond so I'd end up having to explain again. Needless to say I worked with four people from the Bold Membership team and got nowhere. I worked with Pixel Union to help sort out the pricing issue and they responded and said Bold was overriding the pricing display and could not help.

My store had to be closed for over a week to try and hunt down the errors that the Bold Membership had caused.

Tried to get help, but never replied my message. Will never deal with these guys anymore. Thank you.