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They have excellent customer service. Every time I've entered a chat looking for assistance with getting code set up, they have been very informative and assure it gets taken care of.
Thanks for your kind review. We're so glad to hear of the great experience you've had with our support team. We are always happy to help our merchants when facing any roadblocks. Thanks for choosing Bold!
Hi,
I am a very cautious person where I always need to know as much as I can prior to loading any apps. This one was no different so during 2016 and into 2017 I communicated with their support. I have to admit they were quick to respond, professional and honest (no exaggerations) as to the features of their program.
In the beginning of May 2017 I knew this would be perfect for my company so I downloaded and had Bold insert all the required code. It took about a week for them to schedule this into their workflow and the changes they made were seamless without any problems to my existing environment.
It took me a 2-3 days to get a feel of how everything works and to test the financial side of the process. I am extremely pleased with the tight integration with Shopify & Stripe and my Members have not had any problems purchasing memberships.
This is a fantastic application and would recommend it to anyone looking for a a Membership/Subscription tool.
Don Smeth
KutiSkin Corporation (https://www.kutiskin.com)
Could not have asked for better service. Carter from Customer Support immediately helped me upon request, figured out the issue I was having, and gave me the solution. I highly recommend.
Great service and support from Bold. Well done as usual. I had some issues getting it all set up, but Bold support Samantha helped me quickly and professionally.
Chintan Trikha helped me out a lot when it came to bold membership tagging. He was very patient and helped me figure out exactly what i needed to know! Very helpful
Hi there, thanks so much for taking the time to leave us a review. We're so glad to hear that Chintan was able to help you out with the Memberships tagging feature - please don't hesitate to reach out if you have any other questions!
Also, best of luck with the launch of your store!
Buena solución y soporte (generalmente rápido). En algún caso me han hecho alguna pequeña personalización para mi proyecto concreto.
Hola! muchas gracias por la revision. Estamos muy contentos de sber que pudimos ayudar a resolver el problema. Nos gusta mucho saer que los comerciantes pueden adaptar nuestras palicaciones a sus necesidades. Si tienes alguna duda o comentarios no dudes en hacernos saber
I have been extremely impressed with the level of support I have received with getting information and support. The level of communication has been fantastic (big thanks to Ben from Bold app support).
The layout of the app is clear and logically laid out.
I have enjoyed my overall experience so far and look forward to our working relationship :)
Many thanks again to Ben.
Also big thanks to Corey, you have been a great :) Corey has been very effective & efficient with replies, advice and problem solving.
Hans / www.smileytummy.com
Great app for running our membership platform. They actively work with you and are always coming out with new features. Next thing needed would be a robust analytics dashboard similar to the one shopify has recently rolled out.
this app works well for me which im very happy about since theres not much competition with members apps.
I use this app on my other store and it started off causing many problems however we discovered this was because it never installed correctly once we got to the bottom of this and their support fixed it, it worked fine. Great app.
Thank you for taking the time to write in with your feedback. We apologize for the delay in communication. I can confirm our team has responded and is happy to help with the install. Please keep an eye on your inbox for our message. We are always happy to help!