BOLD Memberships

I used the app to charge my VIP membership customers yearly. The Bold spe MO" is good apps horrid cust service." Its always a horrible experience . We increased our membership cost. Did not want old members affected- just new members charge the new price. Well our current members got a letter - stating they had 30 days to accept the new terms or their membership would cease. ( yes the one they paid for in full-- and who had 10 11 12 months remaining that they paid for) This should have been easily solved with a call- one email....But the way Bold works is you have to Beg to get a call--they say they will solve-- they email 24 hours later --- you respond then wait 24-48 hours for that answer.....then they respond and you respond and wait another 24-38 hours for their response. Its been over 14 days and my few clients ( imagine if it was hundred or thousands-- ) followed Bolds Solution and they are seeing that THEY HAVE TO PAY..... STILL even those that signed up 2 months ago for the full year AND PAID.
I reached out urgently again last night .....Its been a full work day- its almost 530 NO Response. Its simply not worth the having to deal with my clients on this issue for weeks . They right to be upset....and so are we . Heres my advice make your "VIP membership " a product with yearly recurring subscription. Since Im losing my current customers -- and must refund. Thats our start over plan for now.

Customer service on Bold was great. This app has good features and in time could be perfected.

I have been extremely impressed with the level of support I have received with getting information and support. The level of communication has been fantastic (big thanks to Ben from Bold app support).

The layout of the app is clear and logically laid out.

I have enjoyed my overall experience so far and look forward to our working relationship :)

Many thanks again to Ben.

Also big thanks to Corey, you have been a great :) Corey has been very effective & efficient with replies, advice and problem solving.

Hans / www.smileytummy.com

Great app for running our membership platform. They actively work with you and are always coming out with new features. Next thing needed would be a robust analytics dashboard similar to the one shopify has recently rolled out.

this app works well for me which im very happy about since theres not much competition with members apps.

I use this app on my other store and it started off causing many problems however we discovered this was because it never installed correctly once we got to the bottom of this and their support fixed it, it worked fine. Great app.

Overall good, I just wish you had the option to charge a one registration fee for memberships. Seems like a given but I was told I would have to pay the custom developer for such a thing.

Great support, thanks to Carter and his precise and convenient answers. I'm always pleased to the support of this App, they never failed me.!

We wanted the app to integrate completely with the look and feel of our site and we've never ever before had such great and continuing support for an app - Bhumi helped us day after day, nothing was too much trouble - and we're delighted with the results. Absolutely outstanding support.

Cody Scheler was very helpful in arranging the code to be installed in our liquid pages. Looking forward to using the app to it's full potential!