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The staff was attentive, knowledgeable, sincere and my website was up and running in no time! They were very clear with directions, understanding of my time frame and genuinely enjoyable to work with! Chris was my primary contact, and definitely knocked it out of the park! I was highly impressed and look forward to working with the company!
I submit a currency problem to Bold team, and i did not receive any reply by them. It's been a week and start charging me. If the team can not solve the currency problem, BOLD should tell me asap instead of endless waiting and hard to find the live chat.
i give the team 2 star
Their customer service is really bad. They sent an email instructing me to reply back to the email after I completed a step. I then receive an email chastising me for sending them an email.
We are so sorry to hear about your experience with our automated system. We will certainly review our process and work to do better! Thank you for your feedback!
If you have Bold Membership do the install be VERY CAUTIOUS! I failed to create a backup prior to their install and deeply regret it. After the install the app did not function as advertised - no members only area was created and could not get any help as to where or how to create it. The install also created cascading effects on my theme causing the pricing to completely disappear off my site, other formatting issues occurred.
As far as support goes, expect anywhere from 24-48hrs for email response time. Every time I replied to an email a different staff person from the Bold team would respond so I'd end up having to explain again. Needless to say I worked with four people from the Bold Membership team and got nowhere. I worked with Pixel Union to help sort out the pricing issue and they responded and said Bold was overriding the pricing display and could not help.
My store had to be closed for over a week to try and hunt down the errors that the Bold Membership had caused.
Priyanka was a huge help with clarifying some styling conflicts. Best tech support from a Shopify App Ive ever had.
Tried to get help, but never replied my message. Will never deal with these guys anymore. Thank you.
Hello! We are so sorry to hear that you are having some trouble with our Memberships app. One of our support gurus sent you a message yesterday. Please respond when you are able to, and we will be sure to work on getting to the bottom of any issues you're having!
I've had some real problems getting the welcome emails to go out to new members but have just spoken to Pratiba on chat and she was so helpful! If they can get this sorted I would highly recommend the app.
Your app is tough to understand. I've makes some tests and nothing works. And I don't talk about the installation. Dude, we are not coders or experts. Make your app more simple. I will not use it anymore.
Hi there. We appreciate the feedback, and are very sorry to hear you find our Memberships app difficult to understand! We'd love to help you get the app up and running and help you understand it better.
We also understand that Liquid code can be difficult to understand, which is why we offer FREE installations of our Bold Memberships app! If you'd like to give the app another shot, we'd love to help you out with the installation, and setting up some memberships. Please respond to our most recent email if you're interested; we'd love to get it up and running for you.
HORRIBLE, never worked! This is app couldn't even download. It's been a nightmare
I'm giving this a one star review because their customer service is non-existent. Completely unprofessional. Don't bother signing up for a time slot either, they won't call. Disappointing app for the most part too. The widget is very ugly when it's on your website. Also, when they installed their code, they broke my website. I had to go back to an older theme to get it fixed. Somehow they made it so my add to cart buttons wouldn't work. I really don't recommend this app at all. There are much better ones out there that don't require any special coding.