Bold Memberships , 296 則評價

Eric at Bold Memberships was a pleasure to deal with and worked very hard to resolve any issues or questions I had.

Memberships is terrific! It enabled me to set up a membership site with no hassle. And your support guru, Rushi, is great! Easy to use app, easy to install. Works seamlessly! I enjoyed the ability to set up multiple tiers!

I'm digging the memberships & I am happy that there's pre-loaded messages that'll e-mail to customers

Rahul was extremely helpful in answering all my concerns and I'm loving the functionality and customization with the app!

Thank you Nikhil for your support, you were very knowledgable and helped me solve my issue to get my store up and running.

UPDATE: After gaining thousands of members, we decided to transition to a membership solution that meets our needs. We removed our membership plan from the app, disconnected the payment gateways, and deleted the app from our store... and all of our members are continuing to be charged. I cannot EVER recommend this app because they have taken no responsibility for the charges their app continues to make after we no longer have access to the memberships created by the app. THIS IS A HUGE BREACH OF TRUST. I'm dumbfounded as to why any payment platforms continue to work with Bold if this is how their apps work. We have an open support ticket with Bold, but they continue to have no solution for the fact that their app continues to charge our customers after we've deleted the app. Recurring Memberships is...fine. It does what it sets out to do, and nothing more. For example, customers don't get a customized notification e-mail (or any e-mail at all from the app) when they sign up for recurring memberships, which seems very odd. It's not necessary, but odd. I mentioned this to the Bold team, as I thought I had simply missed it, but they confirmed that it's not an option. I had hoped to offer free shipping or a global discount to all members, but the app doesn't allow this. The in-app functionality of what you can offer members is really limited. I also wish you could prompt customers before checkout to see if they want to become a member. I also with Recurring Memberships would sync with customer accounts in Shopify. Last, I've been inundated with e-mails from Bold since I signed up for Recurring Memberships. Customer service has been responsive but not actually active in improving the app. Overall, I am paying customer for this app simply because there aren't any other viable options out there. I hope Bold spends more time developing the app, but I didn't get the impression from their customer service team that they'll be making any improvements any time soon. [Update: I had an excellent interaction with Jordan at Bold after posting this review. Jordan succeeded where the previous 3 reps did not--he found workable solutions for almost all of the issues above. The biggest tip was that you can create "groups" in Shopify, filtering by the tag you associate with your recurring members, and you can then create discount codes that can only be used by members of those groups. Thanks Jordan!]

Customer service is amazing. I didn’t have to do ANY coding. The support team inplemented everything to my expectations and I can’t thank them enough.

I've been using this app for 9/10 months, its ok apart from lots of my customers are randomly having their tags removed from their email accounts. As they need this to access the content they have paid for its having a very bad effect on our reputation. I've spoken to Bold about this before and they haven't found a solution. I've also spoken to shopify and shopify experts on numerous occasions and they all say its the Bold app causing the problem. I'm now forced to look for a better alternative as I can't grow my business knowing that this problem will persist.

The customer support is AMAZING! I had a live chat with Kelsey and she helped me so much! Also, Bhumi jumped in and helped with a bit of code that made ALL the difference in what I was trying to do. Thanks, Kelsey and Bhumi! You're the best!

Also, Naman gave me excellent customer service today. Everyone at Bold Memberships is helpful and great!

I was not happy with the membership app. Customer service was not good at all and very slow to respond.=. For over 2 years now we had trouble with the app. The app had different information than what stripe had on their account and we could never rely on what bold app said. We tried to get it fixed but it never worked correctly and then when we went directly to stripe you guys erased all the recurring payments on stripe and untagged all my customers. I was also getting charged 1% more by using your app then going directly through stripe + the membership fee. I don't recommend this app to anyone and if you want to use an app like this you should go directly through stripe. All you do is copy their codes into your page that you want to charge.