Casa Subscriptions App
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Admin :Shubhankar est excellent garder le précieusement et promotion en vue
I am looking to replace Recharge and installed Casa Subscriptions. I was not able to get it to work and was not impressed by support - my issue was reported to development - but not fixed within timeframes promised. Nor did they communicate with me to let me know that they had an issue.
Regardless of how good this app is - support is critical in the selection of any app.
Note that I have moved to Seal Subscriptions and am live on this app.
When a customer came, we needed proper payment information. So, we built a complete system to manually migrate by creating contracts.
We should have informed you that we're working in the background, but I have been trying to contact you since that day.
I request you to re consider and make this right, and you'll have the migration done in a couple of hours, let alone days. We have migrated several customers from REcharge without any problem at all.
App still loading but support stayed with me from google meet with no camera or mic and finished in chat after he did research to make sure we got the information right. Great Support.
Thanks
There are definitely some areas of improvement Casa Subscriptions could have. I offer produce subscription boxes and my customers need to be able to add and delete additional items they would like to purchase each order. Subscription should repeat based on the delivery date, not the date they started. We should have the option to charge a customer in advance vs the day of the delivery. I modify the customers next billing date as soon as they sign up so they know when their order ill arrive, but i take the risk of not getting payment since its not paid before hand. Oh, and I am not sure if this is new or not, but I just saw there is now a 3% transaction fee. I am already paying almost 3% credit card fees and this jumps me to almost 6% in fees per transaction...
Great support, Bhagwan and Purvi helped me set up the subscription plans immediately - very fast and dedicated. I am using the app with pleasure. Hope our market is open for such automated deliveries. I recommend it!
Great service and instant response from the team. Amazing product for free. They patiently walked me through my issue setting up the subscriptions. Thanks guys!
very good service!!! thank u sam and bobby! greetz ali
Bobby from Tech Support was really suportive and helped with the issue in a matter of minutes! A+++++
We are on the free plan but pay the $3 for "Priority support and unlimited email". This was after our 14-day trial. Sometime around early November, the app no longer displays subscription discounts on the cart or at checkout. Support, while responsive, says: "Let me connect with my team and provide you with an update." This was 6 days ago.
I understand that you're having problems with the discount. There was a message from Shopify about the discounts needing to be fixed for your store. Not because of our app, and I requested times to give us time till Monday due to the festive season.
I also contacted you on your live chat of the store, requesting the same. I would appreciate it if you let us look at what's been causing the problem with your store; waiting to hear from you.
I've messaged you again to let me have a look.
Update: I see that you've moved to another app, and you're still facing the same discount problem because it's NOT AN APP'S problem, as I told you earlier. It's concerning your store needing an option to set up discounts properly.
I still request you to let me look and see what's happening. I've been trying to contact you but have had no luck.
Regards
Purvi was amazing. She helped solve my problem and get me started using the application. I highly recommend her service to all Shopify store owners.