Casa Subscriptions App , 172 Rezensionen
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Purvi was so helpful and poped up right when I needed help. I'm so grateful that you offer a starter plan that I can try for free. Excited to grow with this app.
We had a conflict with one of Shopify's themes and the Casa plugin. Turns out it was an issue with the theme code and not with Casa at all. Their customer support still helped me sort out the issue, and even edited my theme code to make it work. They went above and beyond.
I had a phone call with customer support, and he was very helpful and friendly. i have resolved the issue in very quick time
We are on the free plan but pay the $3 for "Priority support and unlimited email". This was after our 14-day trial. Sometime around early November, the app no longer displays subscription discounts on the cart or at checkout. Support, while responsive, says: "Let me connect with my team and provide you with an update." This was 6 days ago.
I understand that you're having problems with the discount. There was a message from Shopify about the discounts needing to be fixed for your store. Not because of our app, and I requested times to give us time till Monday due to the festive season.
I also contacted you on your live chat of the store, requesting the same. I would appreciate it if you let us look at what's been causing the problem with your store; waiting to hear from you.
I've messaged you again to let me have a look.
Update: I see that you've moved to another app, and you're still facing the same discount problem because it's NOT AN APP'S problem, as I told you earlier. It's concerning your store needing an option to set up discounts properly.
I still request you to let me look and see what's happening. I've been trying to contact you but have had no luck.
Regards
Excellent, efficient customer service! I'm so impressed with the chat. I spoke with Casa, who was able to quickly solve my issue. Great app, even better customer service!
Customer Service was extremely helpful and willing to jump on a quick video call to solve all of our needs! Highly recommend this app.
Sam was terrific in setting up the subscription for our live blackworms so that our customers can receive a regular supply of blackworms for their fish.
My experience with it thus far has been very positive. My biggest heads up is if you change themes you'll need to go back in and reactivate it, even if it was working in previous themes.
Customer Support has also been very friendly and helpful resolving any issues that I have had.
Bheem was an amazing support while I struggled with setting up my monthly subscription. Patient, kind, understanding and knowledgeable. So thankful for the technical support.
Love the customer service. Fast acting. Subscriptions work perfectly. They made the adjustments that needed to be done. I highly recommend