Casa Subscriptions App

Casa Subscriptions App

Reseñas (189)

Calificación general
4,9
Recuentos por nivel de calificación
  • El 94% de las calificaciones son de 5 estrellas
    178
  • El 3% de las calificaciones son de 4 estrellas
    6
  • El 1% de las calificaciones son de 3 estrellas
    2
  • El 1% de las calificaciones son de 2 estrellas
    1
  • El 1% de las calificaciones son de 1 estrellas
    2
Fecha de modificación: 17 de noviembre de 2023

I am looking to replace Recharge and installed Casa Subscriptions. I was not able to get it to work and was not impressed by support - my issue was reported to development - but not fixed within timeframes promised. Nor did they communicate with me to let me know that they had an issue.
Regardless of how good this app is - support is critical in the selection of any app.
Note that I have moved to Seal Subscriptions and am live on this app.

Fabric Garden Australia
Australia
2 meses usando la aplicación
Casa: Google Feed & Subscription App respondió 17 de noviembre de 2023

When a customer came, we needed proper payment information. So, we built a complete system to manually migrate by creating contracts.
We should have informed you that we're working in the background, but I have been trying to contact you since that day.
I request you to re consider and make this right, and you'll have the migration done in a couple of hours, let alone days. We have migrated several customers from REcharge without any problem at all.

15 de noviembre de 2023

We are on the free plan but pay the $3 for "Priority support and unlimited email". This was after our 14-day trial. Sometime around early November, the app no longer displays subscription discounts on the cart or at checkout. Support, while responsive, says: "Let me connect with my team and provide you with an update." This was 6 days ago.

Printed Coffee Cup Sleeves
Estados Unidos
Alrededor de 2 meses usando la aplicación
Casa: Google Feed & Subscription App respondió 17 de noviembre de 2023

I understand that you're having problems with the discount. There was a message from Shopify about the discounts needing to be fixed for your store. Not because of our app, and I requested times to give us time till Monday due to the festive season.

I also contacted you on your live chat of the store, requesting the same. I would appreciate it if you let us look at what's been causing the problem with your store; waiting to hear from you.

I've messaged you again to let me have a look.
Update: I see that you've moved to another app, and you're still facing the same discount problem because it's NOT AN APP'S problem, as I told you earlier. It's concerning your store needing an option to set up discounts properly.
I still request you to let me look and see what's happening. I've been trying to contact you but have had no luck.
Regards

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