Casa Subscriptions App , 173 avis
Affiner
-
Par note
We are on the free plan but pay the $3 for "Priority support and unlimited email". This was after our 14-day trial. Sometime around early November, the app no longer displays subscription discounts on the cart or at checkout. Support, while responsive, says: "Let me connect with my team and provide you with an update." This was 6 days ago.
I understand that you're having problems with the discount. There was a message from Shopify about the discounts needing to be fixed for your store. Not because of our app, and I requested times to give us time till Monday due to the festive season.
I also contacted you on your live chat of the store, requesting the same. I would appreciate it if you let us look at what's been causing the problem with your store; waiting to hear from you.
I've messaged you again to let me have a look.
Update: I see that you've moved to another app, and you're still facing the same discount problem because it's NOT AN APP'S problem, as I told you earlier. It's concerning your store needing an option to set up discounts properly.
I still request you to let me look and see what's happening. I've been trying to contact you but have had no luck.
Regards
Wonderful App, wonderful customer support..!!
Excellent, efficient customer service! I'm so impressed with the chat. I spoke with Casa, who was able to quickly solve my issue. Great app, even better customer service!
The Casa Subscription app is a game-changer! It seamlessly integrates with my store, making recurring billing a breeze. The user-friendly interface simplifies setup, and the robust customization options cater to my unique needs. It's a must-have for any e-commerce business looking to boost customer retention and revenue Great Plan made for Subcription . Easy To use and comfy .. Great service on describing the thing to implement on shopify store ....
I had a phone call with customer support, and he was very helpful and friendly. i have resolved the issue in very quick time
Tried a few different subscription apps and this one was the best and easiest to use and install by far! They had great support and jumped on a call to help me straight away also. Definitely recommend.
Amazing support! super quick and very helpful.
I am looking to replace Recharge and installed Casa Subscriptions. I was not able to get it to work and was not impressed by support - my issue was reported to development - but not fixed within timeframes promised. Nor did they communicate with me to let me know that they had an issue.
Regardless of how good this app is - support is critical in the selection of any app.
Note that I have moved to Seal Subscriptions and am live on this app.
When a customer came, we needed proper payment information. So, we built a complete system to manually migrate by creating contracts.
We should have informed you that we're working in the background, but I have been trying to contact you since that day.
I request you to re consider and make this right, and you'll have the migration done in a couple of hours, let alone days. We have migrated several customers from REcharge without any problem at all.
So far so good - I received a message from Shubhankar when I installed. I ran into a little hiccup which was a mistake on my part. He helped me within a matter of minutes. It was very easy to install - thankyou :)
Support is very quick and helpful, whenever I need help they suggest a thorough zoom call, helping answer all my questions.