Overall rating Based on 1130 reviews
Fresh Meal Prep
1 Star because the app basically works, and another star because they have a live chat where someone answers ... BUT, it has tons of useless restrictions. Lots of little things that are easily added, but they keep funneling you to their developer requests page so they can quote you and make you pay for a feature that honestly should 100% be included, specially for the price tag.
They bill $200 a month plus 1% on transactions, which from this store is at least an additional $140+ a month in fees. Yet, you can't do simple things like the below.
- no more than 1 custom shipping option. Why even limit it to one custom option ?!
- you can't exclude shopify shipping options. That's a tick of button feature that's needed.
- for standard subscriptions, you can't track what day of the week they pay in order details within shopify. If you want notes or special tags for separate subscriptions, you're screwed.
- for build-a-box, you can't simply switch boxes within the same subscription. Your clients have to work it hard to cancel one subscription, place another order and then that works. NO Customer, wants to work this hard.
- we had to build out separate standard subscriptions just so we can control what day of the week orders process when within the same week.
- AND most important of all, ifs you run adwords, you CAN NOT track sales without requesting something custom from a partner or developer of theirs. MORE Money for something so basic.
Because they control all the pages used during checkout, you're cut at the knees to make it reflect well for your business. There are a lot more issues that are so basic, but they seem to be more inclined to be greedy for these features to be added, than be happy with the hundreds of dollars they bill you every month just for using an app that has been the same for a couple years. Try other apps before you are stuck with Bold. They should realize that a happy customer who's store can scale and have access to other simple settings will stay longer and pay those hundreds of dollars a month for longer. Instead, they want you to pay more or leave. Greedy.
Challi was very helpful together when we switched to a new store on Shopify. We've been using Bold Recurring and Bold Cashier for a few months now - super easy with minor set up issues that were quickly resolved.
Rifat was a consummate professional, attentive and patient with my inquiry. This service was A++++
BOLD is the THE BEST!!!
This app is great! it works as it should and has all the features you need to run a subscription program. Their customer service is exceptional as well. I recently had a large task that required help from the Bold Team. They were able to do what was needed by before the deadline and communicated well throughout the process.
Thanks very much for your review; we're really glad the app suits your business' needs! Please let us know if you need any further help. By the way, love the way you have your supplements categorized; they look great.
I LOVE Bold! And, the customer service is impeccable! Agent named Rushi was just awesome and helped someone who isn't awesome at computer stuff fix a huge issue! Very helpful! Definitely recommend! :)
Thank you very much for the review! We're so glad we could help; please let us know if you need any further assistance. Absolutely love your concept; Wayley is a great mascot, and he sure looks happy. :-)
Barkin' Creek Dog Kitchen
Had a small technical issue that I needed some navigation help and Harpreet was an amazing resource! Quick and concise. Great customer service.
Thanks very much for your review! We're so happy we could help resolve your issue; please let us know if you need any further assistance. Love your website by the way; your passion really comes through in your products and services!
SoFresh Meal Plans
On a scale from 1-10 Harpreet is about a 16. So energetic and helpful to me as I was setting up my meal plans page. She was patient and geneuinely cares about making our business a success! Thank you!
Thank you for the review of our support team! We're more than happy to help, and can't wait to see your success. Those product photos are mouth-watering.
Just getting started with the trial but so far the app seems pretty cool and what I'm looking for in a subscription app. Customer service and tech support have been great too.
Thanks for the review, we're glad the app is meeting your needs! Don't hesitate to reach out if you need any further help, and best of luck with the launch of your store. :-)
Challi was very helpful during set-up and the whole team did a great job working through the install on a custom theme. Definitely recommend!
Thanks for the kind words! I'm glad we could help integrate with your incredibly cool theme. Love your pins and stickers!
Arvi is the best! Super helpful to make sure everything works as it should :) Thank you so much for going above and beyond for us!
Thanks so much for the kind words about our support team; we're glad we could help! Good luck with the launch of your store. :)