Overall rating Based on 1428 reviews
Cody was very patient with assisting helping us set up subscriptions. He has a lot of expertise and we enjoy Bold. Their support team is great.
Hi there - we're so glad to hear that Cody was able to work with you guys to get your new subscription set up - we look forward to seeing your subscription service continue to grow! Please let us know if we can help you with anything else.
Kelsey is amazingly patient and efficient. I am so grateful for the assistance and dedication to making my store's new subscription service perfect. I highly recommend everything about Bold!
Hello there, thanks so much for the kind words about our customer service team; we're so glad you had a great experience and that Kelsey was able to work with you on getting the new subscription service up and running just how you wanted it to be.
Thanks so much for the recommendation, and we look forward to seeing your continued success with your new subscription! Cheers!
This has the nuts and bolts but does need an external experts if you want to add other functionality like gift subscriptions and making that process seamless for the customer. Chintan was helpful in walking me through the functionality.
Hello there! Thanks so much for taking the time to leave us a couple of reviews - we're glad to hear that our customer service specialists were able to help you out with getting the functionality working just as you wanted it to. We hope that you continue to find the process seamless, even if it means reaching out to us again.
Great app. It does exactly what I need it to do. Customer service is always excellent, Kelsey helped me with my issue right away!
Hi there! Thanks so much for taking the time to leave us a review; we're glad to hear that you've been enjoying the app for your subscription service, and that our customer service team has been able to help you out!
Please don't hesitate to reach out if you need anything else.
Smart Sips Coffee
We've been using the app for months and it works great for subscriptions. The app has many configurations to customize it to your needs and the support has been top notch! Support is very responsive and works hard to get hour question or issue resolved to your satisfaction. I definitely recommend this app to others looking for subscription functionality. We also use their other apps with the same high quality result!
Hello there! Thank you so much for taking the time to leave us a review and outline your experiences with us over the past number of months. We're so glad to hear you've been enjoying it to build up your subscription base!
We love offering multiple combinations so every person using our Subscriptions app can offer their own, unique subscriptions. We're also elated to hear that you've had an awesome experience with our customer service team; that's what we aim for!
We look forward to seeing your continued success, and please let us know if we can help with anything else in the future.
I had a previously negative experience with Bold. But then Oli came to the rescue and was just SO courteous, helpful, and kind. He is a real asset to Bold and restored my faith in the company. Customer service like what Oli provided is so impressive and wonderful, Thank you for helping Oli and merry christmas to you!
Hi there - I noticed that we were attempting to set up a call with you in order to get everything sorted out. I'm so sorry for the poor experience you've had with our support team thus far; this is certainly not how we want our merchants to feel when they are working with us.
It looks like our specialist, Oli, has reached out to you and was hoping to set up a call with you on Friday. I don't see any records of that happening, so we certainly hope there's another time that we can set up this call with you and work with you further.
Please respond to our latest email with the times you are available, and we'll do our best to accommodate.
Awesome customer service and super fast reply! Their support team took care of everything that needed to be done after I switched to a new theme. Great work!
Hi there; thank you so much for the kind words about our customer service team! We're glad to hear that everything was sorted out for you quickly and efficiently when you switched your theme. We appreciate the review, thank you!
Don't hesitate to reach out if you need anything else from us. :-)
Hero Pet Supplies
This app does exactly what it says, and the customer support was very helpful and always responded quickly!
Hi there! Thank you so much for the review; we're glad to hear that you're enjoying our app, and had a great experience with our customer service team! That's certainly what we aim for.
Please don't hesitate to reach out if you need anything else. :-)
Using emails for support has been frustrating. User friendly interface. However, my entire issue could have been answered or explained with a 3 to 5 minute conversation. Yet it’s been back and forth (due to follow ups) over several days using email support, which is frustrating.
Hi there. I'm very sorry you have found your experience with our support team to be frustrating so far - that's certainly not what we want our merchants to experience while working with us to resolve an issue.
I took a look at the correspondence and can completely understand your frustration - you made it clear that you had been using a certain setting, and it was looked over by at least one of our team members who suggested using that same setting.
One of our specialists, Alexa, has reached out to you this morning to set up a call. We hope you have some time to chat with us over the phone so we can better work on this with you!
Please let us know as soon as you can when we would be able to connect, so we can get things sorted for you once and for all.
Thanks to Bold Support Team (Pratibha, Ankur & Clifford). They installed liquid code for us just in one day. Supper fast response!
Hi there! We're glad to hear that our installers and app specialists were able to get things up and running for you so quickly - we certainly do our best to get to them in a timely manner. :-)
We appreciate your patience, and your review! Please don't hesitate to reach out again if you need anything else from us - we'd be glad to help again. Best of luck with your subscription!