This installation is a work in progress. I will continue to update as we move forward.
Installation was a breeze. Kevin was super supportive and eager/willing to help. That is why they get a star. They had 5 stars until our launch.
Once we launched and people wanted to make changes to their accounts, that's when they lost 4 stars. They would have lost 5 if Shopify would have allowed it. There seems to be no sense of urgency to help us help our customers and that is a shame. The issues are that customers either 1) can't log in and are told there is no account with their email address or 2) they can get in but it says they have no active subscription to cancel or change. Both are super basic features that we were told this app had. If the team made me feel that they cared and were working hard to help get it fixed, I would feel a little better. Unfortunately, the jury is still out.
UPDATE: After finally getting in touch with someone (in a matter of hours once I, the owner, got involved) we were able to work together to figure out that if a customer does not set up an account when they make the purchase, they cannot manage their account (sounds obvious now but in the order process, you don't realize that you are not setting up an account). In lieu of forcing registration and potentially losing sales, we will send out an email reminding customers to sign up on our site using the same email address they did for their subscription and then the management portion is super easy and self explanatory. If anyone else is doing this a different way with success, please let me know.
Speed bumps hurt but the goal is that you get past them and learn from them. I can say that once the right people heard my concerns, they were right on it - even one person from vacation and one from home.
Graeme from Bold Apps is the JAM!! White Glove treatment in getting the Recurring Orders app integrated into my store!
So far so good! Works really well and easy to set up! Does what its suppose to do and updates almost instantly to products on the site! Although I love it there are some features I would like to add but I will keep this review positive as they have done everything they promised! We got a quick and easy install of the Liquid on the Product Page thanks to Graeme! We really appreciate your help here at Outcast Garage! We use a lot of Bold Apps and love them all!!! We definitely recommend that you use this if you have products on a subscription basis. We use this for our VIP Memberships and soon we will convert all the customers to this to create residual income off of these memberships!
Thank you again!
Chris and the Outcast Garage Staff
We have been avid BOLD Apps users since they started. They simply make our life easier...
You see... we sell baby products. In fact, we are THE one stop shop for baby products in Mexico. Our customers have been waiting for a subscription model in order to forget about buying diapers and spend more time with their baby.
Family time and quality time with our loved ones has always been very important. However, with work and our social commitments we usually find it very difficult to squeeze some extra time. Luckily, BOLD has just made this easier for parents!
The Recurring Orders App will definitely save time to parents and allow them to spend more time with their loved ones. Additionally it will save us time and help us predict our inventory better.
There is nothing better for us than to make a customer´s life easier....and BOLD has done it for us.
It Really Works Vitamins
Absolutely phenomenal service! I was able to ask lots of questions and have as much help as I needed to install it, the whole team were helpful at every step!
To make life lots easier a team member can actually telephone you and take you through the installation, making it so easy!
This has been the best app I've ever installed! FAB FAB FAB! :))
Installation was easily and Bold took care of the setup for us. Definitely has all of the capabilities we were looking for and more!
Just got the app installed and really happy with how easy it was to setup.
I'm not a programmer but can get by with code - unfortunately couldn't do it all by myself, but wasn't an issue at all as Graeme from Bold was amazing in setting it up - even going the extra mile to "adapt" to my current theme.
Will be looking to customize more and feel confident I can trust Bold due to the confidence Graeme built in the installation process.
Five star reviews are given out way to often, but I genuinely
*Amazing service from Kevin and Graeme. I'd hire these guys away from Bold in a second.
*The product works well, which is a basic thing but the most important
*It intergrates flawlessly with my store and theme
Well worth the money to do subscriptions.
I love this app. It does exactly what you need it to do. It looks great and is very intuitive and easy to tweak to your requirements. Graeme, one of the Bold Support Wizards, not only took care of the instillation for us, but also took time to answer any questions in a way that even I could understand. The app and customer care really is second to non. I highly recommend this app and Bold in general.
New Vision Nutritio
Graeme is the best! Took only a few hours to get this installed. Set it up perfectly. Would recommend this to anyone who needs to set up subscription payments!