Overall rating Based on 1459 reviews
Rocket Supplements Australia
Really great concept but poorly executed. Any update of product inventory means that I get a notification that I have deleted products that are part of recurring orders. This means I have to re-add the same products to the app over and over again. The app also started adding 10% on to my orders for an unknown reason which I had to manually correct and refund credit cards etc. Support are responsive but the reply to having to re-add the same products every time I update the inventory was effectively "that's just how it works". I am actively looking for an alternative which is a shame as it could be a good app.
Great idea, poor execution and support.
I've run into support issues with Bold Apps in the past. They are super aggressive with soliciting reviews so you end up with a skewed feedback when looking at their apps, which is why I'm taking the time to leave an honest review.
I had a customer contact me about a problem with the app. I had him give me all the specifics and he even took screenshots of the errors, which I submitted along with my ticket to Bold a couple of days ago.
In the meantime I lost a $200+ monthly subscription since the customer can't complete the order, and I haven't' heard a peep beyond the automated we'll get back to you email.
The app itself seems ok if they can get it working, but the support is not up to par. I have however, gotten at least 4 or 5 emails offering to get free or discounted apps in exchange for leaving a review. I don't think this was what they had in mind.