Very slow installation process. We have multiple sites using bold commerce and I feel they do not have enough staff to support their growth. Been waiting almost 5 days (3 business days)
I would rate this higher because it is easy to use and affordable but 2 things.....
1. There are bugs in the app around data capture when a user signs up & the app charging the customer when you requested to "skip" charging the customer for the next subscription. This was a huge nightmare when you have 500 subscribers.
2. It is always a chore to get someone on the phone.
I like the app. It gets a 4.8.
I utter am sick to death of the pushes to review, check ins, tidal waves of emails and the push push push making sure everything is great. Insecure much? They have it dialed up to 11 and I hate it. That gets a 1. You can have too much of a good thing folks.
Please. For the love of god. Remove the request to comment and leave feedback popup. It's a UI nightmare
Good app, but has major flaws for our business due to the non-integration of Shopify coupons. (Shopify won't give them access to the coupon API). We have hundreds of loyalty coupons that are generated for our loyal customers, but they cannot use them on subscription orders.
If that's not an issue for you...this app works great!
Another major customer complaint was that no additional (non-subscription) products could be added to subscription orders.
Enjoying it so far but haven't had enough time to really see how this app works before launch. Review pop up keeps appearing so thought I would answer now to stop it popping up again (might be something to fix). So far so good.
I will update this review once things have settled: it will either stay at 3 stars or go up to 5.
So far, the app works as intended but its features are not very well adapted to our particular needs - we deliver organic veggies to customers' door. We struggle with the fact that the app sets weekly/bi-weekly deliveries based on the date the customer bought the subscription, rather than the date the customer wants his veggies delivered. There is a bug that prevents customers from adding products to their subscription. We had to pick the Recurring Cart option, which doesn't have the Swap feature. Having one of the veggies out of stock stops the order from being generated, whereas we would just swap the missing veggie for a similar one at the warehouse. Plus a few little annoying things.
BUT - so far, Bold's support has been excellent. Its technical team is working on the bug, Victoria and others are extremely responsive. I will have to pay for customization work, but I do understand this app is designed to serve most of the needs of most users. I am hopeful that once my issues are resolved, I will be able to leave a 5-star review.
We can't use this app until it is integrated with Loyalty Points otherwise regular customers can't redeem their points due to the automated nature of the app.
Meal Time Box
Converted from ReCharge to take advantage of a couple features and due to a technical issue that ReCharge hadn't fixed (was not syncing with my shipping zone with Shopify). I really liked the swap product feature at first, but turns out it wouldn't be supported anymore, and it was a little buggy to use. The "add to existing subscription"/delete product feature was a decent replacement, but was not an intuitive, straightforward process to customers and required too many steps. There was also an issue of customers being charged for different products and quantities than what was exactly shown on their product list. Support from Bold Apps has always been awesome, and I wish the software worked smoothly for us.
We are selling custom software on subscription and want to integrate our billing with Shopify since it's such a sophisticated shopping cart. We need to do recurring billing to make that possible. We tried this out and found it wasn't a perfect fit for our needs. The software we want to sell through Shopify can't interact with this plugin because it doesn't have it's own API that we can talk with.
This would be a great plugin for the right kind of customer but wasn't for our needs.